Selecting & integrating technologies to achieve business results

Selecting & integrating technologies to achieve business results

NorthStar offers a comprehensive suite of enterprise technology solutions. We have a team of experienced professionals who provide advice & decision support as well as implementation, integration, & on-going maintenance for CCaaS, UCaas, DaaS, & more.

Technology Integration Solutions

Guide, select, & implement 'as a service' technologies

Ready to engage our technical solutions for your organization? 

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Working with NorthStar as your independent consultant allows us to analyze your needs and source the best solution provider(s) that meet requirements and exceed expectations. This is done agnostically, letting you focus on the project at hand without being tied down by endless supplier discussions.

Understanding Call Center as a Service (CCaaS)

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider's software. A CCaaS model allows businesses to purchase only the technology they need, reducing the need for internal IT support.

Is CCaaS right for your organization?

CCaaS solutions are rapidly being recognized as valuable tools and features to help modern businesses provide exceptional customer service, as indicated by the market’s expected to rise to an estimated $25 Billion by 2022. CCaaS is an ideal option for many contact centers, offering scalability as operational needs change. By providing the flexibility to pay for only the technology needed, investment is low and costs are significantly reduced while capabilities to better serve customers are expanding.

Why choose CCaaS?

  • Improves the Customer Experience (CX)
  • Enhances state of technology like Enhanced IVR, Omni-channel, AI & Social media
  • Reduces expenses
  • Enables Infrastructure reduction, leading to reduced maintenance charges Provides access to the fullest feature set.Enables multi-channel communication via a single cloud-based platform
  • Reduces downtime

Understanding Security as a Service (SECaaS)

Cybersecurity is the practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks. It's also known as information technology security or electronic information security.

Is SECaaS right for your organization?

Defense in depth is a strategy using multiple security measures to protect the integrity of information. This way of thinking is used to cover all angles of business security – intentionally being redundant when necessary. If one line of defense is compromised, additional layers of defense are in place to ensure that threats don’t slip through the cracks. This method addresses the security vulnerabilities that inevitably exist in technology, personnel, and operations within a network.

  • Physical Controls – Security measures that protect IT systems from physical harm, such as security guards and locked doors.
  • Technical Controls – Protection methods that secure network systems, such as hardware, software, and network levels, including cybersecurity.
  • Administrative Controls – Policies and procedures implemented by an organization that is directed at employees to label sensitive information as “confidential” or separate private files.

Why choose SECaaS?

Over the past decade, criminals have been able to seize on a low-risk, high-reward landscape in which attribution is rare, and significant pressure is placed on the traditional levers and responses to crime. In the next 10 years, the cybersecurity landscape could change significantly, driven by a new generation of transformative technology.

Understanding Unified Communications as a Service (UCaaS)

Unified Communications is the integration of communication services such as instant messaging (chat), presence, voice, mobility (twinning/mobile app), audio, web & video conferencing, desktop sharing, data sharing/collaboration, call control and speech recognition with non-real-time communication services, such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products providing a consistent unified user interface and user experience across multiple devices.

Is UCaaS right for your organization?

UCaaS is an excellent alternative to on-premise solutions. Organizations that leverage cloud-based communications systems experience greater scalability, speed in time-to-market, flexibility, and agility during this shift in the workforce. Below is a list of drivers that are accelerating the adoption of UCaaS:

  • No Upfront Expenses 
  • Reduced Operating Costs 
  • Scalable Provisioning 
  • Enhanced Security 
  • Pay As You Go 

Why choose UCaaS?

Moving your voice platform to the cloud can be very confusing due to the large number of companies that provide UCaaS solutions today. Unfortunately, they are not all the same and different carriers are better suited to help different types of environments. We can help you pick the right UCaaS solution for your unique needs.

  • Assessments 
  • Audit Services 
  • Design 
  • Procurement 
  • Implementation 
  • Expense Management 

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NorthStar Solutions Group is pleased to operate as a virtual company, enabling our team of professionals to help you wherever you are. We are dedicated to supporting your needs and to delivering on your goals.