Call Center as a Service (CCaas) | Strategy Execution | Management Consulting Services | NorthStar Solution Group
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Your Trusted Advisor for CCaaS (Call Center as a Service) Solutions

At NorthStar Solutions Group, we are a leader and trusted advisor for companies who need CCaaS. We provide tailored solutions to fit your needs, not some sales quota.

Call Center as a Service (CaaS) Solutions

We will help you transform your business communications!

The business communications landscape is ever-changing. 

Your staff is challenged more now than ever. 

They need collaboration tools to integrate voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform!

The sea of potential solutions is vast. As your Trusted Advisor, let us help you navigate through to find the best solution for your company!     

 

Understanding Call Center as a Service (CCaaS)

Is CCaaS right for your organization?

CCaaS solutions are rapidly being recognized as valuable tools and features to help modern businesses provide exceptional customer service, as indicated by the market’s expected to rise to an estimated $25 Billion by 2022. CCaaS is an ideal option for many contact centers, offering scalability as operational needs change.  By providing the flexibility to pay for only the technology needed, investment is low and costs are significantly reduced while capabilities to better serve customers are expanding.

 

Why choose CCaaS?

  • Improves the Customer Experience (CX)

  • Enhances state of technology like Enhanced IVR, Omni-channel, AI & Social media

  • Reduces expenses

  • Enables Infrastructure reduction, leading to reduced maintenance charges

  • Provides access to the fullest feature set

  • Enables multi-channel communication via a single cloud-based platform

  • Reduces downtime

 

Certifications

Unified Communications as a Service (UCaaS) Solutions Professional  Contact Center as a Service (CCaaS) Solutions Professional 

Ready to engage our capabilities in your organization? 

 

Contact us for a complimentary assessment!