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We are your Trusted Advisor for CCaaS (Call Center as a Service) solutions

 At NorthStar Solutions Group, we are a leader and Trusted Advisor for companies who need CCaaS.

We partner with you to:

  • Enable infrastructure reduction, leading to reduced maintenance charges.

  • Plan for and deploy a complete solution that will increase your internal efficiencies.

  • Improve your overall Customer Experience (CX) that builds customer loyalty.

We will help you transform your business communications by providing tailored solutions to fit your needs, not some sales quota.

 

 

We partner with you to support:

  • Developing a plan and finding the right technology that suits your needs and your budget.

  • Adding scalability as your company and needs grow.

  • Integrating new technologies such as Enhanced IVR, Omni-channel, AI & Social media.

  • Enabling multi-channel communication via a single cloud-based platform for a better customer experience the first time.

  • Reducing downtime and expenses, allowing you to focus resources elsewhere.

Regardless of your role in your company, we can help you get the results you want.

We work with:

  • Call Center Directors to implement new systems, tools and technologies to increase the customer experience. 

  • Financial Directors to realize cost and scalability savings.

  • Chief Customer and Experience Officers to ensure the customer experience is right, the first time.

Schedule to talk with NorthStar to empower your business to be 300% more productive.

Our NorthStar team is available to help provide your business with the Integrated Cloud Contact Center solutions to improve productivity and security of your Call Center. 

 

 

Results of our work

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    • Cloud & Telecom Solutions
    • Customer Experience Transformation
    • Technology Integration

    Multi-facility Medical Rehabilitation and Imaging Company

    Leading the selection of superior customer service and features for a VoIP solution

    The request

    A multi-facility Medical Rehabilitation and Imaging company was approaching the end of contract with its existing Business VoIP provider.  They were not happy with the quality and the customer service of their current provider and asked NorthStar for assistance in coming up with a new solution.

    NorthStar assessed the current state, worked with company leadership to understand pain points and future state requirements, determined the conceptual design for the new system, worked with its partner network of VoIP/UCaaS/CCaaS providers to select the best match provider, helped negotiate the terms and conditions to include better SLA terms, and assisted in the implementation process.

    The NorthStar solution

    As a direct result of leveraging NorthStar as its Business Technology Solutions Advisor, the client got a higher-quality solution, better tailored to their individual requirements with an award-winning support model and a better overall price.