Overview
Project Portfolio Management (PPM) is a strategic methodology adopted by organizations to streamline the management of numerous projects. It revolves around prioritizing, selecting, and aligning projects with the company's overarching goals. PPM aids in making informed decisions regarding resource allocation, budgeting, and project execution to maximize ROI. It centralizes project data, offering real-time insights that allow stakeholders to track progress, detect risks, and promptly adapt strategies for successful project completion. Ultimately, PPM empowers organizations to optimize their project portfolios, leading to enhanced business success and outcomes.
Why PPM?
Adopting PPM provides a structured and organized approach to managing projects, leading to better outcomes, increased efficiency, and enhanced competitiveness for your organization. Here are some reasons why you might consider adopting PPM:
Strategic Alignment
PPM helps align projects with the organization's overall strategic goals, ensuring that resources are focused on initiatives that contribute most to the company's success.
Risk Management
PPM provides a systematic approach to identify and manage risks associated with projects, enabling proactive mitigation strategies and reducing the likelihood of project failures.
Portfolio Visibility
PPM centralizes project data, giving stakeholders a comprehensive view of all projects, their status, and progress, facilitating better communication and collaboration across teams.
Resource Optimization
With PPM, you can efficiently allocate resources across projects, preventing overallocation and avoiding bottlenecks, leading to improved productivity and cost savings.
Decision Making
PPM offers real-time data and insights, empowering decision-makers to make informed choices about project selection, prioritization, and adjustments, enhancing overall project success rates.
Financial Control
PPM facilitates budget management and financial control over projects, helping organizations stay within allocated budgets and optimize their investments.
Adaptability & Flexibility
PPM allows organizations to adapt quickly to changing market conditions, customer demands, and emerging opportunities, ensuring better agility and responsiveness.
Performance Tracking
PPM enables monitoring of key performance indicators (KPIs) and project metrics, facilitating continuous improvement and the ability to make data-driven decisions.
Improved Project Success Rate
By prioritizing and focusing on high-value projects, PPM increases the likelihood of project success and achievement of strategic objectives.
Why Choose NorthStar for your PPM Needs?
There are many facets to consider when exploring PPM solutions and it can be very confusing to figure out who is going to be the right PPM partner for your company. We understand this and have helped other companies like yours navigate their way through this complex process.
Assessments
We can help you identify the current state of your PPM architecture, identify your requirements and gaps, and help you choose the correct PPM solution providers to bring in.
Audit Services
We will audit your current PPM architecture and provider(s) to determine if you are using the best and most cost-effective solution(s) for your business.
Design
We can recommend PPM solutions based on current industry trends and best practices, so you can be sure that you are receiving a quality solution.
Implementation
In addition to securing the correct PPM solution, we can often assist you with implementing new solutions.
Selection
We are PPM supplier agnostic and work with numerous providers. We can offer the best options from multiple suppliers.
Cost Management
We want to provide you with a great PPM solution within your budget and will work to make sure you are investing your money well.
NorthStar has reach and depth, tenured engineers and facilitators, and a deep bench of proven experience-based knowledge. We can help you assess your current state and identify PPM solutions that will be the right fit for your organization.
Is PPM Right for Your Organization?
Determining if PPM is right for your company depends on various factors and the specific needs of your organization. When considering PPM, it is essential to assess your organization's current project management practices, challenges, and long-term goals to determine if PPM aligns with your needs. Implementing PPM may require investment in tools, training, and process adjustments, but it can lead to improved project outcomes and organizational efficiency in the long run. Consider the following points to assess whether PPM would be beneficial:
Project Complexity
If your company handles multiple projects with varying levels of complexity and interdependencies, PPM can help streamline project management and resource allocation.
Strategic Focus
If aligning projects with your company's strategic objectives is crucial for success, PPM provides a framework to prioritize projects that contribute the most to your overall goals.
Resource Management
If your organization faces challenges in optimizing resources, PPM can assist in efficiently allocating personnel, finances, and other assets across projects.
Risk
Mitigation
If your projects encounter risks that impact outcomes, PPM offers a systematic approach to identify, assess, and address potential risks.
Decision-making Processes
If you need data-driven insights to make informed decisions regarding project selection, prioritization, and adjustments, PPM can provide valuable real-time information.
Collaboration & Communication
If your teams and stakeholders require better collaboration and communication to enhance project visibility and coordination, PPM centralizes project data for easier access.
Financial Control
If maintaining financial control over projects and budgets is crucial, PPM can help monitor project costs and ensure adherence to allocated funds.
Scalability
If your company plans to expand its project portfolio, PPM can accommodate increased project volume and complexity more effectively.
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How does CCaaS differ from traditional on-premise contact center solutions?CCaaS operates in the cloud, which means that the software and infrastructure are hosted by a third-party provider. In contrast, traditional on-premise contact center solutions require companies to manage their hardware and software on-site.
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Will I be able to keep my existing PBX and just migrate my contact center to CCaaS?Yes, we would be able to implement an "overlay" architecture which would allow you to keep your PBX and the CCaaS would be on top of your PBX. This is a very popular solution.
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What features does CCaaS typically include?CCaaS platforms generally include features such as call routing, IVR (Interactive Voice Response), omnichannel support (email, chat, social media), call recording, real-time analytics, workforce management, and integration with CRM systems.
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Can CCaaS support multi-channel customer interactions?Yes, CCaaS platforms offer omnichannel support, enabling businesses to handle customer interactions across various channels, such as voice, email, chat, and social media, from a unified interface.
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Is there redundancy already built in with a CCaaS solution or will I have to provide for that?Yes, redundancy is already built in with a cloud solution. There are multiple geo data centers in place to support all types of transmissions and applications. Within the data centers there are multiple redundant servers and microservers available to support the businesses to prevent outages.
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How long will it take to implement a CCaaS solution?It will all depend on the existing environment (network, number of seats, business type, etc.) that is in place. Hwever, in most cases a 45-60 day implementation timeline (after solution selection is made) would be the average which would include the planning, implementation and support.
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Is CCaaS suitable for small businesses?Yes, CCaaS can be a viable solution for small businesses as it allows them to access advanced contact center capabilities without the need for significant upfront investments in infrastructure.
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How does CCaaS support remote work?CCaaS platforms enable agents to work remotely as long as they have an internet connection. Agents can access the contact center system and handle customer interactions from anywhere, enhancing workforce flexibility.
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Is CCaaS secure and compliant with industry regulations?Reputable CCaaS providers prioritize security and compliance with industry standards such as GDPR and HIPAA. They implement robust security measures to protect customer data and ensure data privacy.
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Do I have to purchase a full contact center seat, or will I have the option to choose only what I need at a given time?This is one of the many benefits of a CCaaS solution. You can choose only what you need at first (e.g. You can have an ACD & IVR only, without Omni-channel or WFO)
