Talent Management | Strategy Execution Services | NorthStar Solutions Group | Your Premier Strategy Execution Solution | Executing Strategies & Accomplishing Missions | NorthStar Solutions Group, LLC

Identifying top talent to execute your business strategies

NorthStar Solutions Group knows talent well. We take the time to understand what a client needs and then we identify the right resource for those needs.

Talent Management

We care about results, not resumes

Ready to work with us for your talent & staffing needs?

Let's Work Together

We work with our clients to understand their current capabilities and bring in the precise talent they need to help them move forward.  When our clients look for talent, we help them identify the right fit.  We are about ‘results not resumes’. 

Offering a range of solutions to fulfill your staffing needs

  • Contract: With a Contract solution, NorthStar talent will work on a project basis for the length of the project. 
  • Contract-To-Hire: Sometimes, companies need to temporarily build out their capabilities which may turn into permanent employment. Contract-to-hire involves project employment where, at the end of the project period, the employer will decide whether or not to bring the employee on as a full-time employee. 
  • Direct Hire: Companies who want to make the right hire the first time around use NorthStar Solutions Group as a talent management consultant for their direct hire needs.

Results of our work

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    • Business Process Management
    • Customer Experience Improvement
    • Program & Project Management
    • Talent Management

    Fortune 50 Telecommunications Company

    Supporting and coordinating our client’s OKR business process change

    What the client asked for

    NorthStar is providing talent services to our client’s streaming apps team to support and coordinate their Operational Key Result (OKR) business initiative for 8-10 teams.  Our client was looking to focus the effort of their Stream App group on work that would have a proven and measurable result for their customers.  Previously, there was no clear way of correlating the work done directly to customer value.  

    How we approached it

    With NorthStar talent as the supporting Program Manager and Coach, we built a working partnership between Product Owners, Developers, QA, and Operations Support to define and clarify the most important needs for stream customers.  These needs were targeted as the group's objectives.  Capturing these needs and determining how to quantify them into Key Results (KRs) was a major mindset shift for the group.  With NorthStar guidance, the teams had to decide what would best help "move the needle" for their customers for the targeted areas.  Capturing, ranking, and measuring the projects with this focus in mind was a new challenge for the teams.

    How the mindset shift helped meet the goals

    With the help of NorthStar, our client reached several industry goals. All of the new teams were able to create concrete goals (objectives), with supporting metrics (key results) to build towards those goals.  The teams were able to prioritize and focus on projects related to these goals.  NorthStar has expanded their support of this effort to two additional areas and continues to lead and manage the implementation of projects focused on our client's objectives. 

    • Data & Analytics
    • Execution & Delivery
    • Program & Project Management
    • Talent Management

    Worldwide Hospitality Corporation

    Consulting for enterprise PMO for data & analytics and data science departments

    Program & project management for data & analytics

    Our client was looking to NorthStar to provide a number of services; one of which was to provide program and project management for strategic projects within the PMO.  As data & analytics was a new department with in-flight strategic projects, NorthStar was required to balance the development and delivery of active projects with the establishment of functional organizational and engagement models. 

    Assessment & prioritization

    NorthStar assessed in-progress projects and then prioritized building frameworks and processes to match that work so that anything new was immediately relevant and actionable.  Any document or process created and implemented by NorthStar was usable and related to an in-flight project.  For example, NorthStar noticed the Data Science team had in-flight projects but was not integrated into the strategic projects effort.  A NorthStar senior project manager worked with the Data Science VP to plan for the adoption of the project management’s organizational and engagement models.  

    Roadmaps & timelines

    After a thorough analysis, NorthStar created a functional Data Science roadmap built out 24 months by month and quarter with resource assignments and gaps identified, as well as organized the team’s existing work portfolio of forecasts and models and created program governance and engagement processes.  Data science projects were not delayed during this time, and subsequently, the team was able to function more efficiently.  To further integrate data science into data & analytics, NorthStar created and defined an AI Council which helped data scientists better understand business questions and gave business teams a greater appreciation of what Data Science could do.  The AI Council provided a means for the hospitality company to turn data insights into actionable results. 

    Meeting success criteria

    The success of the AI Council came out of the intersection of program management and data science. Through our client’s data & analytics PMO, NorthStar delivered 10+ strategic projects covering many functional areas – sales, marketing, Cloud, IT, DevOps, HR.  Additionally, the data science team delivered 6 projects in 1Q2020. NorthStar focused on how the program and project management strategy could provide a benefit to the teams rather than being simply a reporting and statusing team.  Another benefit was more alignment within departments in the Data & Analytics team and the larger organization.

    • Customer Experience Improvement
    • Operations Management
    • Organizational Capabilities
    • Talent Management

    Fortune 50 Telecommunications Company

    Requiring a big picture focus on resources, processes, data, culture, and customers

    A Fortune 50 communications client was experiencing a rise in customer escalations directly related to customer reward fulfillment.  Research into the redemption and fulfillment process identified vendor shortcomings.  In addition to inconsistencies with account team support, there was a lack of integration with and management of subcontractors as well as inadequate information infrastructure and program data sharing.  The supplier had not invested resources in this area of the business, prepaid card management, and lacked a progressive approach. In addition, the supplier communicated the impending sale of the business unit.  It was imperative to evaluate options and identify a new supplier. 

    • Quickly developed a thorough understanding of this marketing operations’ function. Stabilized the current process (information exchange, fund reconciliation, and analysis).   
    • Surveyed the prepaid card landscape to identify viable options for vendor transition.  
    • Identified the appropriate stats to define a scope and develop a request for proposal for prepaid card management. Utilized the client’s tool to develop, communicate and house the RFP. 
    • Assisted with supplier selection, business requirements going forward, contract development and business transition. 

    The NorthStar Solution process included both staff augmentation as well as marketing operations consulting. NorthStar provided a resource with extensive marketing operations background in Fortune 500 consumer goods loyalty management including fulfillment sourcing, supplier management, and fund management. This alignment with the requirements of the client assignment allowed for quick onboarding and scope development to expedite the RFP as well as address immediate vendor relation issues. Drawing on experience, NorthStar provided insight into the pros and cons of customer reward alternatives, options for analysis, and improved cross functional integration.

    The development and execution of the RFP for prepaid card management provided our client with insight into the interdependencies of subcontractors in this space as well as a host of options available to address the business needs.  Realizing a $300K annual savings was not the only win for our client. The selected supplier provided additional offerings including digital delivery and collateral options that will increase customer engagement and data integration with other select suppliers that will ensure an enhanced consumer experience.  

    • Program & Project Management
    • Social Media Intelligence
    • Talent Management

    Worldwide Hospitality Corporation

    Using social media influencers to guide campaign development and execution & performance reporting

    Our media agency client was working with a global hospitality brand looking to use social media influencers to launch a major announcement around their brand’s partnership with space exploration. They came to NorthStar to support many aspects of the campaign, from account management & project management to influencer identification content ideation, day-of production execution and post-campaign performance reporting.

    NorthStar used a stack of social media intelligence tools to support the campaign. First, NorthStar identified over 100+ qualified social media influencers through Tagger Media, then helped the client through the selection of 50 influencers to reach out to, with the achieved goal of partnering with 20 in total. NorthStar then used Sylo to authenticate these influencers to ensure robust campaign content performance reporting would be possible post-campaign, and that the influencers’ fan/follower activity was authentic throughout the campaign timeline.

    NorthStar then set up social conversation tracking in Brandwatch to monitor the campaign in real-time for potential consumer engagement opportunities as consumers saw the influencer activity unfold on the streets of New York City. We continued to monitor a conversation in Brandwatch post-campaign, evaluating the campaign with quarterly reports (and upon-request quick-turn recaps for executives) that benchmarked brand conversation and competitive share of voice pre-campaign vs. the lift mid- and post-campaign. Finally, NorthStar leveraged Unmetric to analyze the impact of the brand’s owned posts in terms of engagement and reach, benchmarked against their average performance and that of competing hotel brands. Not only did the campaign win awards for its creativity, and drive lift in positive sentiment and share of voice for the brand, but brand executives were pleased with the extent of the social media analysis provided, being more robust and impactful than they had ever seen from previous campaign reporting.


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