Delivering top talent

Delivering top talent

We partner with organizations to identify top experienced professionals to execute their business strategies.

Talent Management

We care about results, not resumes

Ready to engage our talent management services for your organization?  

Let's Work Together

We work with our clients to understand their current capabilities and bring in the precise talent they need to help them move forward.  When our clients look for talent, we help them identify the right fit.  We are about ‘results not resumes’. 

Roles we staff

We offer a range of staffing solutions to fulfill your staffing needs with a focus on delivery.

  • Contract: With a Contract solution, NorthStar talent will work on a project basis for the length of the project. 
  • Contract-To-Hire: Sometimes, companies need to temporarily build out their capabilities which may turn into permanent employment. Contract-to-hire involves project employment where, at the end of the project period, the employer will decide whether or not to bring the employee on as a full-time employee. 
  • Direct Hire: Companies who want to make the right hire the first time around use NorthStar Solutions Group as a talent management consultant for their direct hire needs.

Results of our work

View All
    • Customer Experience Improvement
    • Operations Management
    • Talent Management

    Fortune 50 Telecommunications Company

    Performing audit of legal disclaimers for client's dotcom channel

    The ability to market intangible services effectively to a mass audience is the goal of digital service providers and the teams that position content for customers. Due to the ease of online accessibility offered by high speed internet, consumers have grown accustomed to quick and efficient online ordering. This preference for speed requires marketing teams to develop short and pithy claims about their products in order to keep the customer “in line” and moving through the buy flow. However, equally important to the effectiveness of these claims is the ability to fulfill them, and overall adherence to the agreement made between buyer and seller at the time of purchase. This was a major issue for NorthStar’s client in the fall of 2014. Inaccuracies in legal disclaimers across all divisions of their Dotcom channel required a mass audit and restructuring by both the legal department and the web operations team. 

    The numerous obstacles faced during the audit can be encompassed by two major challenges. The first hurdle was the sheer size of our client’s online catalog. The number of offers requiring new disclaimers topped a conservative estimate of six hundred, each with distinct variations based on marketing claims. These variations included expired promotions, misuse of terminology, incorrect pricing and fee claims, along with the inappropriate copyright and trademark claims. The second obstacle was the dissimilarity between disclaimer structure caused by the inattention of former web operations workers, inconsistency by the legal staff, and abandonment of the appropriate approval process. The web operations team was given a deadline of forty-five days to complete the work but did not have the resources to complete the project. 

    In order to meet the project deadline, an additional resource was brought in to complete the audit, and daily meetings with the legal department were held to review current disclaimers and provide corrections. Time restraints for all parties made this a difficult and tedious process, but a general disclaimer template, developed in cooperation with the legal team, helped to expedite the corrections. The web operations team was able to meet the October 31st deadline, and used the lessons learned from the experience to maintain disclaimer accuracy. Web operations continues with both a dedicated disclaimer editor, and the practice of acquiring legal approval for each offer launch. This has resulted in a large reduction in both customer complaints and strain on division operation leads.

    • Business Process Management
    • Customer Experience Improvement
    • Program & Project Management
    • Talent Management

    Fortune 50 Telecommunications Company

    Supporting and coordinating our client’s OKR business process change

    NorthStar is providing talent services to our client’s streaming apps team to support and coordinate their Operational Key Result (OKR) business initiative for 8-10 teams.  Our client was looking to focus the effort of their Stream App group on work that would have a proven and measurable result for their customers. Previously, there was no clear way of correlating the work done directly to customer value.  

    With NorthStar talent as the supporting Program Manager and Coach, we built a working partnership between Product Owners, Developers, QA, and Operations Support to define and clarify the most important needs for stream customers.  These needs were targeted as the group's objectives.  Capturing these needs and determining how to quantify them into Key Results (KRs) was a major mindset shift for the group.  With NorthStar guidance, the teams had to decide what would best help "move the needle" for their customers for the targeted areas.  Capturing, ranking, and measuring the projects with this focus in mind was a new challenge for the teams.

    With the help of NorthStar, our client reached several industry goals. All of the new teams were able to create concrete goals (objectives), with supporting metrics (key results) to build towards those goals.  The teams were able to prioritize and focus on projects related to these goals. NorthStar continues to lead and manage the implementation of projects focused on our client's objectives, including platform expansion to reach more customers, improved reach of self-service to reduce wait times, and error rates equal to or better than competitor offerings to provide customers with a seamless experience. 

    • Customer Experience Improvement
    • Operations Management
    • Organizational Capabilities
    • Talent Management

    Fortune 50 Telecommunications Company

    Requiring a big picture focus on resources, processes, data, culture, and customers

    A Fortune 50 communications client was experiencing a rise in customer escalations directly related to customer reward fulfillment.  Research into the redemption and fulfillment process identified vendor shortcomings.  In addition to inconsistencies with account team support, there was a lack of integration with and management of subcontractors as well as inadequate information infrastructure and program data sharing.  The supplier had not invested resources in this area of the business, prepaid card management, and lacked a progressive approach. In addition, the supplier communicated the impending sale of the business unit.  It was imperative to evaluate options and identify a new supplier. 

    • Quickly developed a thorough understanding of this marketing operations’ function. Stabilized the current process (information exchange, fund reconciliation, and analysis).   
    • Surveyed the prepaid card landscape to identify viable options for vendor transition.  
    • Identified the appropriate stats to define a scope and develop a request for proposal for prepaid card management. Utilized the client’s tool to develop, communicate and house the RFP. 
    • Assisted with supplier selection, business requirements going forward, contract development and business transition. 

    The NorthStar Solution process included both staff augmentation as well as marketing operations consulting. NorthStar provided a resource with extensive marketing operations background in Fortune 500 consumer goods loyalty management including fulfillment sourcing, supplier management, and fund management. This alignment with the requirements of the client assignment allowed for quick onboarding and scope development to expedite the RFP as well as address immediate vendor relation issues. Drawing on experience, NorthStar provided insight into the pros and cons of customer reward alternatives, options for analysis, and improved cross functional integration.

    The development and execution of the RFP for prepaid card management provided our client with insight into the interdependencies of subcontractors in this space as well as a host of options available to address the business needs.  Realizing a $300K annual savings was not the only win for our client. The selected supplier provided additional offerings including digital delivery and collateral options that will increase customer engagement and data integration with other select suppliers that will ensure an enhanced consumer experience.  

    • Program & Project Management
    • Social Media Intelligence
    • Talent Management

    Worldwide Hospitality Corporation

    Using social media influencers to guide campaign development and execution & performance reporting

    Our media agency client was working with a global hospitality brand looking to use social media influencers to launch a major announcement around their brand’s partnership with space exploration. They came to NorthStar to support many aspects of the campaign, from account management & project management to influencer identification content ideation, day-of production execution and post-campaign performance reporting.

    NorthStar used a stack of social media intelligence tools to support the campaign. First, NorthStar identified over 100+ qualified social media influencers through Tagger Media, then helped the client through the selection of 50 influencers to reach out to, with the achieved goal of partnering with 20 in total. NorthStar then used Sylo to authenticate these influencers to ensure robust campaign content performance reporting would be possible post-campaign, and that the influencers’ fan/follower activity was authentic throughout the campaign timeline.

    NorthStar then set up social conversation tracking in Brandwatch to monitor the campaign in real-time for potential consumer engagement opportunities as consumers saw the influencer activity unfold on the streets of New York City. We continued to monitor a conversation in Brandwatch post-campaign, evaluating the campaign with quarterly reports (and upon-request quick-turn recaps for executives) that benchmarked brand conversation and competitive share of voice pre-campaign vs. the lift mid- and post-campaign. Finally, NorthStar leveraged Unmetric to analyze the impact of the brand’s owned posts in terms of engagement and reach, benchmarked against their average performance and that of competing hotel brands. Not only did the campaign win awards for its creativity, and drive lift in positive sentiment and share of voice for the brand, but brand executives were pleased with the extent of the social media analysis provided, being more robust and impactful than they had ever seen from previous campaign reporting.

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NorthStar Solutions Group is pleased to operate as a virtual company, enabling our team of professionals to help you wherever you are. We are dedicated to supporting your needs and to delivering on your goals.