Utilizing insourcing & outsourcing business process services

Utilizing insourcing & outsourcing business process services

You know your organization needs additional help, but new hires aren’t the right solution. NorthStar can help you decide if an insourcing or outsourcing solution is the right fit. Get the help you need!

Insourcing & Outsourcing

Insourcing or outsourcing?

Ready for us to help you acquire needed labor or specialty skills for your business? 

Let's Work Together

NorthStar will work with you to understand your needs and drivers to determine the right solution for your organization.  Beyond that, with NorthStar’s focus on getting results, you know that the plan will be executed to deliver the business outcomes you need.

NorthStar delivers both business process insourcing (BPI) and business process outsourcing (BPO) services. 

Business process outsourcing (BPO)

NorthStar can provide a team that operates outside of your organization to deliver the work, resources, or products that your company needs.  By leveraging an outside company, you can take advantage of a skilled workforce with a lower cost and limited need to perform the effort in-house.

Business process insourcing (BPI)

Integrating new resources, operations, and processes into your existing environment can allow your organization to make better use of existing infrastructure, knowledge, and structure.  NorthStar knows the best ways to integrate the work of an outside company into your home base.  We can help you build a capability and then establish it with your organization and ensure your team has the tools to manage it moving forward.


How can we help you?

Results of our work

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    • E-Commerce & Digital Operations
    • Execution & Delivery
    • Insourcing & Outsourcing
    • Program & Project Management

    Fortune 50 Telecommunications Company

    Saving a multi-million investment with a “one CMS, one site” strategy

    The request for help

    A global media and technology company's Digital Center of Excellence chose NorthStar Solutions Group to develop a content management strategy and save a multi-million-dollar Content Management System (CMS) investment from getting replaced prior to being fully operationalized.  In addition to selecting key technology vendors to partner with, NorthStar focused on changing the mindset to a “one CMS, one site” objective operating on key principles of simplicity, operational efficiency, and business process improvement.  

    The challenge

    With the project dangerously close to failure and the technology in jeopardy of getting thrown out, the client turned to the management consultants at NorthStar for help. The NorthStar engagement helped them evolve from having an over-customized, disparate system unable to scale to meet the needs of its enterprise stakeholders, to a stable, scalable and highly efficient platform operating on the vendor’s latest technology.  

    How NorthStar solved the problem

    With NorthStar, our client found a partner with industry leading domain expertise and proven success in implementing and operationalizing content management systems. NorthStar was engaged to augment internal teams and systematically drive improvement in the following ways:  

    • Develop a continuous upgrade model  
    • Define taxonomies  
    • Mature governance and workflow processes  
    • Automate configuration and code promotion  
    • Upgrade platform infrastructure  
    • Create user support and training models  
    • Define information and system governance processes  

    On-going project and change support

    Since engaging with NorthStar in 2013, the company overcame numerous challenges with their CMS platform. In addition to multiple successful upgrades to the latest CMS version, they implemented a new governance model for both content and systems, and adopted a recommended user support and training program.  They also streamlined delivery teams and moved to operating under consolidated code releases on a standard schedule. These changes have resulted in protection of their investment and ability to leverage an enterprise-wide solution across multiple channels for years to come. 


Our team wants to hear from you

NorthStar Solutions Group is pleased to operate as a virtual company, enabling our team of professionals to help you wherever you are. We are dedicated to supporting your needs and to delivering on your goals.