Program Management Consulting & Project Management Solutions | Strategy Execution Solutions | NorthStar Solutions Group | Your Premier Strategy Execution Solution | Executing Strategies & Accomplishing Missions | NorthStar Solutions Group, LLC
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Smart & effective program management consulting services & project management solutions

      NorthStar's project experts have been delivering program management consulting services and project management solutions since 2004.  

      Our approach regards program management and project management as a strategy execution function.  

      Each project is a mission that requires adept planning and sharp execution.

Our forward-thinking project leaders drive & deliver business results.

We partner with you to:

  • Identify the challenges that your projects are facing today.

  • Align projects with company strategy.

  • Help you to develop clear a understanding of dependencies and assumptions and how they impact project milestones and cost.

  • Identify and mitigate recurring issues with people, projects, or culture that are getting in the way of successful project execution.

When you partner with NorthStar, we’ll make sure your projects align to your strategy to create synergy across business functions.

 

 

We partner with you to support:

  • Performing in-depth evaluation of project challenges.

  • Understanding your business needs to create a comprehensive action plan.

  • Building a functional & effective project management team.

  • Seeing all plans through to successful delivery.

  • Dedicating full-time supplementary resources to an existing program and project management team. 

  • Managing the selection and implementation processes for PMO tools.

Regardless of your role in your company, we can help you get the results you want.

We work with:

  • CEOs and Presidents who need to make informed strategic decisions quickly and conscientiously. 

  • Chief Project and Operations Officers who need to build project focused teams.

  • Business leaders who need to increase their customer focus. 

  • Directors and VPs at every business unit who are concerned with project completion and metric management.

 

Our Endstate: You now have the capability to produce information for timely decision making and execute successful projects that are delivered on time.

Now let's get a date on the calendar. 

It will not cost you anything, other than your time, to spend 30-minutes with us. 

 

 

Results of our work

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    • Business Process Management
    • Customer Experience Improvement
    • Program & Project Management
    • Talent Management

    Fortune 50 Telecommunications Company

    Supporting and coordinating our client’s OKR business process change

    What the client asked for

    NorthStar is providing talent services to our client’s streaming apps team to support and coordinate their Operational Key Result (OKR) business initiative for 8-10 teams.  Our client was looking to focus the effort of their Stream App group on work that would have a proven and measurable result for their customers.  Previously, there was no clear way of correlating the work done directly to customer value.  

    How we approached it

    With NorthStar talent as the supporting Program Manager and Coach, we built a working partnership between Product Owners, Developers, QA, and Operations Support to define and clarify the most important needs for stream customers.  These needs were targeted as the group's objectives.  Capturing these needs and determining how to quantify them into Key Results (KRs) was a major mindset shift for the group.  With NorthStar guidance, the teams had to decide what would best help "move the needle" for their customers for the targeted areas.  Capturing, ranking, and measuring the projects with this focus in mind was a new challenge for the teams.

    How the mindset shift helped meet the goals

    With the help of NorthStar, our client reached several industry goals. All of the new teams were able to create concrete goals (objectives), with supporting metrics (key results) to build towards those goals.  The teams were able to prioritize and focus on projects related to these goals.  NorthStar has expanded their support of this effort to two additional areas and continues to lead and manage the implementation of projects focused on our client's objectives. 

    • Execution & Delivery
    • Organizational Change Management
    • Program & Project Management

    Fortune 50 Telecommunications Company

    Providing project management services in support of corporate enterprise knowledge base implementation

    Project execution consulting & organizational change management: a phased approach 

    For this Salesforce knowledge base migration project, NorthStar provided project execution consulting as well as organizational change management for our client's Contact Center.  Project activities consisted of providing overall project management such as defining and planning the schedule, building logs for changes, risks, issues, and building communication plans.  For the organization change work, we supported the resource, process and technology integration of multiple corporate, market, and vendor stakeholder groups.

    The project was split into phases; phase 1 included initial application set-up & configuration and infrastructure set-up, establishing national & initial market application architecture, and conducting knowledge transfer from vendor professional services.  

    Phase 2 included execution, control, and project close.  As a team who values strategy execution, our role in this phase included not only a successful knowledge base migration but planning for post-deployment maintenance.  Change control was also managed by NorthStar and in combination with sound risk monitoring, decisive mitigation actions and artful action and issue management, the project was delivered on time and to the agreed requirements.  Lessons learned capture and project continuity documentation were part of the seamless closure activities. 

     

    • Data & Analytics
    • Execution & Delivery
    • Program & Project Management
    • Talent Management

    Worldwide Hospitality Corporation

    Consulting for enterprise PMO for data & analytics and data science departments

    Program & project management for data & analytics

    Our client was looking to NorthStar to provide a number of services; one of which was to provide program and project management for strategic projects within the PMO.  As data & analytics was a new department with in-flight strategic projects, NorthStar was required to balance the development and delivery of active projects with the establishment of functional organizational and engagement models. 

    Assessment & prioritization

    NorthStar assessed in-progress projects and then prioritized building frameworks and processes to match that work so that anything new was immediately relevant and actionable.  Any document or process created and implemented by NorthStar was usable and related to an in-flight project.  For example, NorthStar noticed the Data Science team had in-flight projects but was not integrated into the strategic projects effort.  A NorthStar senior project manager worked with the Data Science VP to plan for the adoption of the project management’s organizational and engagement models.  

    Roadmaps & timelines

    After a thorough analysis, NorthStar created a functional Data Science roadmap built out 24 months by month and quarter with resource assignments and gaps identified, as well as organized the team’s existing work portfolio of forecasts and models and created program governance and engagement processes.  Data science projects were not delayed during this time, and subsequently, the team was able to function more efficiently.  To further integrate data science into data & analytics, NorthStar created and defined an AI Council which helped data scientists better understand business questions and gave business teams a greater appreciation of what Data Science could do.  The AI Council provided a means for the hospitality company to turn data insights into actionable results. 

    Meeting success criteria

    The success of the AI Council came out of the intersection of program management and data science. Through our client’s data & analytics PMO, NorthStar delivered 10+ strategic projects covering many functional areas – sales, marketing, Cloud, IT, DevOps, HR.  Additionally, the data science team delivered 6 projects in 1Q2020. NorthStar focused on how the program and project management strategy could provide a benefit to the teams rather than being simply a reporting and statusing team.  Another benefit was more alignment within departments in the Data & Analytics team and the larger organization.

    • Advisory Services
    • Customer Experience Improvement
    • E-Commerce & Digital Operations
    • Program & Project Management

    Leading Non-Profit Healthcare Organization

    Transforming a dated and limited website: From vendor evaluation to site launch

    Tell me about the client

    Our client is a healthcare organization consisting of three hospitals providing a variety of primary and specialty physician services. NorthStar is providing B2B professional services to our client’s Marketing organization to lead and manage their website redesign initiative through various project phases. They were looking to replace their existing websites with a fresh, modern, unified web experience that highlights their unique brand, improves the user experience and delivers measurable results in terms of expanded opportunities to recruit patients, physicians and partners through improved content and online services. 

    How did NorthStar approach the challenge?

    Phase 1: Evaluation

    1. Captured all of the business drivers from the physician, marketing, and information technology perspectives and ensure alignment amongst all project stakeholders. We knew this would be the key to ensure a clear understanding of the priorities that would guide the discovery and vendor selection process as well as forecast the project initiation timeline for the successful redesign.
    2. Led the effort in determining the evaluation criteria for vendors, building scoring models, assessing functional requirements, and conducting technical analysis of a variety of content management and provider management platforms.
    3. Produced a comprehensive analysis of alternatives looking at key metrics to help inform our client of the most technologically sound and affordable options. 

    Phase 2: Implementation

    1. Guided the implementation of a fresh, modern, unified website that improved the user experience and delivered measurable results in terms of expanded opportunities to recruit patients, physicians and partners through improved content and online services.
    2. Led the implementation effort for our client to successfully deploy a consumer-facing provider search and online scheduling toll for both in-person appointments and virtual visits.
    3. Led the implementation of the provider search and match capability for our client's Access Center, empowering agents with intuitive provider search and match as well as access to provider group data in one centralized system.

    Tell me about the goals & milestones that were achieved

    Phase 1: Evaluation

    • Leveraged NorthStar’s rigorous analysis and chose to proceed with NorthStar’s recommended vendors to execute the website redesign.  
    • NorthStar guided our client through the procurement process building design documentation and process/data flows in order to enable a smooth transition to project initiation. 
    • With the help of contracted talent for both content management system and provider management system vendors, we initiated the website redesign project. 

    Phase 2: Implementation

    • Important goal achieved: over 50% of the bookings made on the website are now from new patients.
    • Access center provides faster responses to patients seeking care with the use of more centralized provider management system.
    • The newly deployed website and provider management platform are key contributors to increased patient acquisition and retention.
    • New website design had significant analytics improvements giving visibility to consumer search behavior, care selection, and appointment bookings.

    What happens now?

    NorthStar continues to lead and manage on-going support for the website as well as vendor coordination, integration management, operational strategic planning, risk mitigation, and change management oversight.