Operations Management Services & Solutions | Strategy Execution Solutions | NorthStar Solutions Group | Your Premier Strategy Execution Solution | Executing Strategies & Accomplishing Missions | NorthStar Solutions Group, LLC

Operations drive results. Let us help you create synergy across business functions.

In the face of countless moving pieces, significant technical complexities, tight timeframes, and even tighter budgets, you must deliver.

NorthStar can help you get your business operations to peak efficiency. 

We focus on creating a solid operational foundation through: 




When you partner with NorthStar, we’ll help you create synergies across business functions and roles.



We partner with you to support:

By connecting the dots and being laser focused, we help today's operations managers achieve their desired outcomes.

Our Endstate: You now have synergy across business functions and a renewed focus on achieving business goals with confidence.

Now let's get a date on the calendar. 

It will not cost you anything, other than your time, to spend 30-minutes with us. 


Return to Strategy Realization

Results of our work

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    • Customer Experience Transformation
    • Operations Management
    • Organizational Capabilities
    • Talent Optimization

    Fortune 50 Telecommunications Company

    Requiring a big picture focus on resources, processes, data, culture, and customers

    A Fortune 50 communications client was experiencing a rise in customer escalations directly related to customer reward fulfillment.  Research into the redemption and fulfillment process identified vendor shortcomings.  In addition to inconsistencies with account team support, there was a lack of integration with and management of subcontractors as well as inadequate information infrastructure and program data sharing.  The supplier had not invested resources in this area of the business, prepaid card management, and lacked a progressive approach. In addition, the supplier communicated the impending sale of the business unit.  It was imperative to evaluate options and identify a new supplier. 

    • Quickly developed a thorough understanding of this marketing operations’ function. Stabilized the current process (information exchange, fund reconciliation, and analysis).   
    • Surveyed the prepaid card landscape to identify viable options for vendor transition.  
    • Identified the appropriate stats to define a scope and develop a request for proposal for prepaid card management. Utilized the client’s tool to develop, communicate and house the RFP. 
    • Assisted with supplier selection, business requirements going forward, contract development and business transition. 

    The NorthStar Solution process included both staff augmentation as well as marketing operations consulting. NorthStar provided a resource with extensive marketing operations background in Fortune 500 consumer goods loyalty management including fulfillment sourcing, supplier management, and fund management. This alignment with the requirements of the client assignment allowed for quick onboarding and scope development to expedite the RFP as well as address immediate vendor relation issues. Drawing on experience, NorthStar provided insight into the pros and cons of customer reward alternatives, options for analysis, and improved cross functional integration.

    The development and execution of the RFP for prepaid card management provided our client with insight into the interdependencies of subcontractors in this space as well as a host of options available to address the business needs.  Realizing a $300K annual savings was not the only win for our client. The selected supplier provided additional offerings including digital delivery and collateral options that will increase customer engagement and data integration with other select suppliers that will ensure an enhanced consumer experience.  

    • Operations Management
    • Organizational Capabilities
    • Talent Optimization

    Fortune 50 Telecommunications Company

    Going the extra mile by identifying and implementing quick wins

    Our client was facing a common challenge where their employees had too much work to do and not enough time or resources to do it.  These employees were faced with too many competing priorities and demands as well as a lack of proper tools which caused their productivity and efficiency to decline.  To solve this challenge, NorthStar personnel both collaborated with the client and their staff as well as communicated and shared information with each other to identify quick wins and additional value. 

    To resolve a productivity issue, a NorthStar Product Manager identified an application that was developed by a NorthStar peer for a purpose that could be retrofitted for the client’s web content production team.  The work to take this software and modify it took a fraction of the time compared to developing a fresh solution.

    NorthStar also evaluated our client's manual processes.  One of their employees was manually digging through thousands of files to find and replace a single piece of code.  A NorthStar Business Analyst overheard the challenge and identified a reporting tool that would help find all of the files that needed editing in a matter of minutes.  In this case, there was a 50% reduction in the amount of time it took perform this task.  In addition, the tool identified by NorthStar allowed them to pinpoint a host of other applications for the reporting tool that significantly reduced the level of effort in other routine tasks.

    • E-Commerce & Digital Operations
    • Execution & Delivery
    • Operations Management

    Fortune 50 Telecommunications Company

    Planning and executing a digital transformation


    Because of our E-Commerce platforms & operations experience, our client asked NorthStar to support them in the planning, requirements development, and execution of their annual roadmap. 

    What we did

    NorthStar provided expertise in the following areas: Project Management, Product Management, Incident Management, Business Engineering, and Content Management System.  

    • Product management/Project management/Communications support for E-commerce Program Delivery
    • Analyst support for Operations Delivery, Campaign Delivery, Content Delivery, Buy Flow Performance, and Buy Flow Delivery
    • Business Operations Analysts responsible for operational readiness and production support activities specific to application functionality
    • Content Management System (CMS) strategy and support including a Content Management Platform Product Owner who oversees CMS development strategies, architecture, and infrastructure requirements as well as UX support
    • Training Managers to support Platform Owner with platform governance, workflow, end user training, and communications
    • Information Architect to devise content strategy and taxonomy, and create the overall information governance plan
    • Business Analysts embedded within the multiple ecommerce agile development teams writing user stories and documenting business requirements

    Benefits of this solution

    NorthStar's experts provided a holistic and thorough solution which allowed our client to meet their deadline for their critical E-Commerce digital transformation.  Involving NorthStar solutions team members to help with almost every aspect of the transformation meant our client benefitted from top talent, big picture and inquisitive thinkers, and hands-on doers to accomplish this critical task.

    • Customer Experience Transformation
    • Operations Management
    • Talent Optimization

    Fortune 50 Telecommunications Company

    Performing audit of legal disclaimers for client's dotcom channel

    The ability to market intangible services effectively to a mass audience is the goal of digital service providers and the teams that position content for customers. Due to the ease of online accessibility offered by high speed internet, consumers have grown accustomed to quick and efficient online ordering. This preference for speed requires marketing teams to develop short and pithy claims about their products in order to keep the customer “in line” and moving through the buy flow. However, equally important to the effectiveness of these claims is the ability to fulfill them, and overall adherence to the agreement made between buyer and seller at the time of purchase. This was a major issue for NorthStar’s client in the fall of 2014. Inaccuracies in legal disclaimers across all divisions of their Dotcom channel required a mass audit and restructuring by both the legal department and the web operations team. 

    The numerous obstacles faced during the audit can be encompassed by two major challenges. The first hurdle was the sheer size of our client’s online catalog. The number of offers requiring new disclaimers topped a conservative estimate of six hundred, each with distinct variations based on marketing claims. These variations included expired promotions, misuse of terminology, incorrect pricing and fee claims, along with the inappropriate copyright and trademark claims. The second obstacle was the dissimilarity between disclaimer structure caused by the inattention of former web operations workers, inconsistency by the legal staff, and abandonment of the appropriate approval process. The web operations team was given a deadline of forty-five days to complete the work but did not have the resources to complete the project. 

    In order to meet the project deadline, an additional resource was brought in to complete the audit, and daily meetings with the legal department were held to review current disclaimers and provide corrections. Time restraints for all parties made this a difficult and tedious process, but a general disclaimer template, developed in cooperation with the legal team, helped to expedite the corrections. The web operations team was able to meet the October 31st deadline, and used the lessons learned from the experience to maintain disclaimer accuracy. Web operations continues with both a dedicated disclaimer editor, and the practice of acquiring legal approval for each offer launch. This has resulted in a large reduction in both customer complaints and strain on division operation leads.