Utilizing insourcing & outsourcing business process services

Utilizing insourcing & outsourcing business process services

You know your organization needs additional help, but new hires aren’t the right solution. NorthStar can help you decide if an insourcing or outsourcing solution is the right fit. Get the help you need!

Insourcing & Outsourcing

Insourcing or outsourcing?

Ready for us to help you acquire needed labor or specialty skills for your business? 

Let's Work Together

NorthStar delivers both business process insourcing (BPI) and business process outsourcing (BPO) services. 

NorthStar will work with you to understand your needs and drivers to determine the right solution for your organization.  Beyond that, with NorthStar’s focus on getting results, you know that the plan will be executed to deliver the business outcomes you need.

Business process outsourcing (BPO)

NorthStar can provide a team that operates outside of your organization to deliver the work, resources, or products that your company needs.  By leveraging an outside company, you can take advantage of a skilled workforce with a lower cost and limited need to perform the effort in-house.  

Business Process insourcing (BPI)

Alternatively, integrating new resources, operations, and processes into your existing environment can allow your organization to make better use of existing infrastructure, knowledge, and structure.  NorthStar knows the best ways to integrate the work of an outside company into your home base.  We can help you build a capability and then establish it with your organization and ensure your team has the tools to manage it moving forward.

How can we help you?

Results of our work

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    • Insourcing & Outsourcing
    • Program & Project Management
    • Talent Management

    Top Regional Healthcare System

    Migrating content to new and efficient CMS platform

    A top regional healthcare system’s existing platform was outdated and not able to efficiently manage new content, imagery, and video. To address enterprise wide goals for patients and members, partnership and recruitment, and enable new functionality, the client knew they would have to migrate to a more robust and intuitive platform. The new platform, Sitecore 8.1, offered the functionality to streamline management of their current sites, while enabling a modern look and facilitating ongoing development. Once in place, the client had a powerful tool, but was up against a strict launch timeline that involved significant content migration, with limited resources and training to execute in-house.

    Undertaking content migration can often be the hardest part of implementing a new CMS. NorthStar’s understanding of the complexity and variations of this type of project, combined with the necessary end-to-end support for this effort, helped our client to successfully achieve its business objectives and launch the new site on-schedule and with high-quality content. To support the client’s business goals, NorthStar utilized a business process outsourcing team with strong Sitecore CMS skills. This team collaborated with the client to develop a scope and timeline for the content migration, including project management oversight and training to ensure timely completion. NorthStar coordinated and executed the migration of more than 1,600 content pages and associated imagery to a new Web Content Management System (CMS). In addition, NorthStar provided training and education on the new process for creating and maintaining content after the initial eight-month migration period.

    The work completed by the NorthStar team resulted in the complete migration of content from two major areas of the client’s website, as well as microsites, into Sitecore. Within a period of eight months, the NorthStar team migrated 1,614 web pages and 245 images while building out a structured library to organize the content. Along with migration, the NorthStar team created 22 new web forms and applied 450 tags to over 300 web pages. To further address the client’s challenges, valuable training was conducted to improve their functional capabilities. The new, fully-functional, website was launched in April 2017. As a result of NorthStar’s excellent customer service, efficient and professional work process, ability to adapt to the client’s lean environment, and flexibility to collaborate and train, NorthStar will be continuing to work with the client on additional projects, services, and solutions.

    • Execution & Delivery
    • Insourcing & Outsourcing
    • Program & Project Management

    Fortune 50 Telecommunications Company

    Saving a multi-million investment with a “one CMS, one site” strategy

    A global media and technology company chose NorthStar Solutions Group to develop a content management strategy and save a multi-million-dollar Content Management System (CMS) investment from getting replaced prior to being fully operationalized.  In addition to selecting key technology vendors to partner with, NorthStar focused on changing the mindset to a “one CMS, one site” objective operating on key principles of simplicity, operational efficiency, and business process improvement.  

    With the project dangerously close to failure and the technology in jeopardy of getting thrown out, the client turned to the management consultants at NorthStar for help. The NorthStar engagement helped them evolve from having an over-customized, disparate system unable to scale to meet the needs of its enterprise stakeholders, to a stable, scalable and highly efficient platform operating on the vendor’s latest technology.  

    With NorthStar, our client found a partner with industry leading domain expertise and proven success in implementing and operationalizing content management systems. NorthStar was engaged to augment internal teams and systematically drive improvement in the following ways:  

    • Develop a continuous upgrade model  
    • Define taxonomies  
    • Mature governance and workflow processes  
    • Automate configuration and code promotion  
    • Upgrade platform infrastructure  
    • Create user support and training models  
    • Define information and system governance processes  

    Since engaging with NorthStar in 2013, the company overcame numerous challenges with their CMS platform. In addition to multiple successful upgrades to the latest CMS version, they implemented a new governance model for both content and systems, and adopted a recommended user support and training program.  They also streamlined delivery teams and moved to operating under consolidated code releases on a standard schedule. These changes have resulted in protection of their investment and ability to leverage an enterprise-wide solution across multiple channels for years to come. 


Our team wants to hear from you

NorthStar Solutions Group is pleased to operate as a virtual company, enabling our team of professionals to help you wherever you are. We are dedicated to supporting your needs and to delivering on your goals.