Highlighting the results of our work

Highlighting the results of our work

Take a look at some of our client success stories and see how NorthStar has helped many companies execute their strategy to achieve their goals. As we define it, success is the realization of outcomes and results.

Results of Our Work

Our clients see results, it's that simple

Ready to get results by working with NorthStar for your next successful project?

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With over 850 delivered solutions, NorthStar has a proven track record of helping companies succeed. From full lifecycle project management to strategic advisory services to staff augmentation, we custom build each solution to support and deliver the end goals for each of our clients.

We are proud to showcase our many projects and success stories. Here you can see how each solution was custom tailored to a company’s individual needs and how we worked to understand each company’s capabilities, vulnerabilities, & unique industry challenges.

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  • Transforming our own northstarsg.com website
    • Customer Experience Improvement
    • Product Management
    • Program & Project Management
    Transforming our own northstarsg.com website

    NorthStar Solutions Group

    Transforming our own northstarsg.com website

    We were so excited to launch our new website

    In June 2020, NorthStar Solutions Group launched our new website.  The new site portrays our brand exactly how we want to, has a cutting edge look and feel, and provides a platform for our whole team to raise awareness of the huge value that we can provide as a business solutions company.  Features supporting the site include testimonials, results, photos, and bios of our whole team.  We also express our corporate values and our corporate social responsibilities.

    How we pulled it off

    Updating the site had been on our company's radar for close to a full year.  Once we committed to clearing the cycles of time and resources, we followed these best practices.

    • Program & project management: Allowed time to structure the information architecture in a way that best presented us and our philosophy that was also primed for growth.  Established twice-weekly meetings with our design team to build iteratively.  Being able to direct the development team in real-time led to a more efficient and exacting experience.
    • Organizational change management: Communicated with the team at the start of the project to let them know our status and set expectations.  Since results (case studies) and testimonials were an important part of the site, we made sure everyone was prepared to share this information and help them along if needed.  
    • Operations management: Created a Brand Guide and established a post-deployment playbook for on-going maintenance tasks.

    Measurable benefits

    • With the right processes and team in place, we defined the structure, wrote the content, and deployed within 3 months
    • Increased web traffic roughly 250% in the first month
    • Saw a reduced bounce rate reduced by 11.57% in the first month
    • After 6 months, increased total time in pages from 1:18 to 1:58 (min:sec)
    • Created a process for prospective hires who submitted their resumes to receive an automated response that enabled us to grow our employee candidate pipeline by 50%
    • Had one of our top partners say "This looks like a Fortune 100 website"
  • Reimagining remote and virtual desktop to save time and money
    • Execution & Delivery
    • Technology Management
    Reimagining remote and virtual desktop to save time and money

    Public Transport Company

    Reimagining remote and virtual desktop to save time and money

    The request

    Our client’s major requirement was a VDI (virtual desktop infrastructure) solution to replace a shared Citrix desktop which, although working fine for several users, was not sufficiently secure or robust enough to handle up to 300 users.  The client also requested this deployment be based on Windows 10. 

    Solution and results

    NorthStar’s Citrix architects built and configured a Windows 10 VM (virtual machine) to the client’s specs with their necessary applications and configurations including Office 365.  NorthStar consultants completed this deployment in several rounds; first with a pilot group of 10 users to evaluate and test this new desktop solution.  With feedback and exhaustive testing, another deployment was completed.  The users encountered no issues with accessing their home drives or applications, such as Outlook, as well as all other network functionality. 

    Many issues that had plagued the old Citrix farm, such as applications requiring audio or video replay, could be accessed on a per user basis on their own VMs.  The VDIs were then rolled out to the users on an as needed basis.

    The NorthStar approach

    When a customer asks NorthStar for a solution, we make sure that we are addressing the base issue, and not just band-aiding a symptom.  When a client tells us that an application does not work in their existing infrastructure, we approach the situation from a new and inquisitive point of view. 

    By using this approach, this client was able to save tremendous amounts of time and effort.  Instead of having to sneaker-net applications and configurations to individual users and laptops throughout the organization, users were able to utilize Citrix storefront, a familiar web portal, to get the applications they need to do their job quickly and efficiently.

  • Supporting and coordinating our client’s OKR business process change
    • Business Process Management
    • Customer Experience Improvement
    • Program & Project Management
    • Talent Management
    Supporting and coordinating our client’s OKR business process change

    Fortune 50 Telecommunications Company

    Supporting and coordinating our client’s OKR business process change

    What the client asked for

    NorthStar is providing talent services to our client’s streaming apps team to support and coordinate their Operational Key Result (OKR) business initiative for 8-10 teams.  Our client was looking to focus the effort of their Stream App group on work that would have a proven and measurable result for their customers.  Previously, there was no clear way of correlating the work done directly to customer value.  

    How we approached it

    With NorthStar talent as the supporting Program Manager and Coach, we built a working partnership between Product Owners, Developers, QA, and Operations Support to define and clarify the most important needs for stream customers.  These needs were targeted as the group's objectives.  Capturing these needs and determining how to quantify them into Key Results (KRs) was a major mindset shift for the group.  With NorthStar guidance, the teams had to decide what would best help "move the needle" for their customers for the targeted areas.  Capturing, ranking, and measuring the projects with this focus in mind was a new challenge for the teams.

    How the mindset shift helped meet the goals

    With the help of NorthStar, our client reached several industry goals. All of the new teams were able to create concrete goals (objectives), with supporting metrics (key results) to build towards those goals.  The teams were able to prioritize and focus on projects related to these goals.  NorthStar has expanded their support of this effort to two additional areas and continues to lead and manage the implementation of projects focused on our client's objectives. 

  • Consulting for enterprise PMO for data & analytics and data science departments
    • Data Science & Machine Learning
    • Execution & Delivery
    • Program & Project Management
    • Talent Management
    Consulting for enterprise PMO for data & analytics and data science departments

    Worldwide Hospitality Corporation

    Consulting for enterprise PMO for data & analytics and data science departments

    Program & project management for data & analytics

    Our client was looking to NorthStar to provide a number of services; one of which was to provide program and project management for strategic projects within the PMO.  As data & analytics was a new department with in-flight strategic projects, NorthStar was required to balance the development and delivery of active projects with the establishment of functional organizational and engagement models. 

    Assessment & prioritization

    NorthStar assessed in-progress projects and then prioritized building frameworks and processes to match that work so that anything new was immediately relevant and actionable.  Any document or process created and implemented by NorthStar was usable and related to an in-flight project.  For example, NorthStar noticed the Data Science team had in-flight projects but was not integrated into the strategic projects effort.  A NorthStar senior project manager worked with the Data Science VP to plan for the adoption of the project management’s organizational and engagement models.  

    Roadmaps & timelines

    After a thorough analysis, NorthStar created a functional Data Science roadmap built out 24 months by month and quarter with resource assignments and gaps identified, as well as organized the team’s existing work portfolio of forecasts and models and created program governance and engagement processes.  Data science projects were not delayed during this time, and subsequently, the team was able to function more efficiently.  To further integrate data science into data & analytics, NorthStar created and defined an AI Council which helped data scientists better understand business questions and gave business teams a greater appreciation of what Data Science could do.  The AI Council provided a means for the hospitality company to turn data insights into actionable results. 

    Meeting success criteria

    The success of the AI Council came out of the intersection of program management and data science. Through our client’s data & analytics PMO, NorthStar delivered 10+ strategic projects covering many functional areas – sales, marketing, Cloud, IT, DevOps, HR.  Additionally, the data science team delivered 6 projects in 1Q2020. NorthStar focused on how the program and project management strategy could provide a benefit to the teams rather than being simply a reporting and statusing team.  Another benefit was more alignment within departments in the Data & Analytics team and the larger organization.

  • Providing project management services in support of corporate enterprise knowledge base implementation
    • Execution & Delivery
    • Organizational Change Management
    • Program & Project Management
    Providing project management services in support of corporate enterprise knowledge base implementation

    Fortune 50 Telecommunications Company

    Providing project management services in support of corporate enterprise knowledge base implementation

    Project execution consulting & organizational change management: a phased approach 

    For this Salesforce knowledge base migration project, NorthStar provided project execution consulting as well as organizational change management for our client's Contact Center.  Project activities consisted of providing overall project management such as defining and planning the schedule, building logs for changes, risks, issues, and building communication plans.  For the organization change work, we supported the resource, process and technology integration of multiple corporate, market, and vendor stakeholder groups.

    The project was split into phases; phase 1 included initial application set-up & configuration and infrastructure set-up, establishing national & initial market application architecture, and conducting knowledge transfer from vendor professional services.  

    Phase 2 included execution, control, and project close.  As a team who values strategy execution, our role in this phase included not only a successful knowledge base migration but planning for post-deployment maintenance.  Change control was also managed by NorthStar and in combination with sound risk monitoring, decisive mitigation actions and artful action and issue management, the project was delivered on time and to the agreed requirements.  Lessons learned capture and project continuity documentation were part of the seamless closure activities. 

     

  • Detailing technical steps needed to implement Citrix XenApp remote desktop
    • Execution & Delivery
    • Technology Management
    Detailing technical steps needed to implement Citrix XenApp remote desktop

    Public Transport Company

    Detailing technical steps needed to implement Citrix XenApp remote desktop

    Our client hired NorthStar to complete a migration of end-of-life Citrix infrastructure to current release. 

    Project goal

    The goal of this project was to create a new Citrix farm/XenApp 7 running on a mix of Windows Server 2016 and Windows Server 2012R2 hosts.  Windows Server 2016 was to be used for Citrix management and infrastructure servers, and Windows Server 2012R2 hosts for remote desktop servers.  All existing applications published on both of the existing server farms had to be migrated to the new farm, accessible by clients running Wyse ThinOS and PCs running Windows 7 and Windows 10.

    Step-by-step

    • Performed extensive due diligence on current deployment
    • Formulated plan for new build based on the current state report
    • Worked with corporate security to implement secure external access
    • Built all new core infrastructure components for Citrix deployment including Broker, License, provisioning services, SQL databases, and storefront
    • Introduced new technology to deploy Applications and Desktops
    • Built new master disk images for application deployment
    • Installed applications and necessary poor infrastructure components
    • Created RDS (remote desktop service) servers in PVS (provisioning services) and deployed applications while retiring the old Citrix versions
    • Implemented Windows 10 VDI (virtual desktop infrastructure) via Citrix
    • Trained steady state IT personnel and helpdesk personnel

    The NorthStar approach

    A major strength of NorthStar Solutions Group is our experience in dealing with multiple clients, having multiple different deployment options and, in each engagement, we bring this experience to the table. 

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