Delivering a Cisco ICM Enterprise Call Routing Platform
Fortune 50 Telecommunications Company Project management & change management: roadmaps and technical integrations For this project, the...
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Oct 13, 20222 min read
Centralizing interactive voice recognition (IVR) reporting environment
Fortune 50 Telecommunications Company Looking for IVR and other dashboards This Fortune 50 company contracted NorthStar for our talent to...
Oct 13, 20222 min read
Assessing ETL process for risk reduction and on-going management
Fortune 50 Telecommunications Company Enterprise Information Management The Extract Transform Load (ETL) process is one of the key...
Oct 12, 20222 min read
Analyzing website user behavior from incoming marketing channels
Worldwide Hospitality Corporation A worldwide hospitality company turned to NorthStar to help their marketing leaders make informed...
Oct 12, 20221 min read
Analyzing social conversation topics for a global hospitality brand
Worldwide Hospitality Corporation On behalf of our client, a global media agency, NorthStar assisted a global hospitality client by...
Oct 12, 20222 min read
Lowering data ingestion cost for our client
Fortune 50 Telecommunications Company NorthStar provided Fortune 50 telecommunications and media company with Big Data and Analytics...
Oct 12, 20221 min read
Identifying issues within website and digital assets
Worldwide Hospitality Corporation NorthStar resolves significant customer problems for our client A leading hospitality company was...
Oct 12, 20221 min read
Identifying high value non-loyalty customers for marketing campaigns to increase revenue
Worldwide Hospitality Corporation Client needed help increasing customer loyalty NorthStar was tasked with helping a large hospitality...
Oct 12, 20221 min read
Increasing report acceptance through data analysis and visualization
Worldwide Hospitality Corporation A case study in business intelligence Our large hospitality client came to NorthStar with challenges...
Oct 12, 20221 min read
Analyzing business traveler ‘stay behaviors’ for marketing opportunities
Worldwide Hospitality Corporation The client needed to understand their audience The client was unsure of the percentage of business...
Oct 12, 20221 min read
Integrating social media in the contact center to improve customer experience
Fortune 50 Telecommunications Company The client's request A client tasked NorthStar with improving the accuracy of their Contact...
Oct 11, 20222 min read
Providing big data and data science talent to detect and address anomalies
Fortune 50 Telecommunications Company Unusual network activity was a challenge for our client NorthStar provided our client with big data...
Oct 11, 20221 min read
Data ingestion, ETL, and analytics for Customer Engagement Platform migration
Fortune 50 Telecommunications Company Summary of the request Our client was migrating to a new Customer Chat Platform (Nuance) and needed...
Oct 11, 20221 min read
Generating reports from near real-time Contact Center call data
Fortune 50 Telecommunications Company Our history with the client We have been working with our Fortune 50 Telecommunications client...
Oct 11, 20221 min read
Creating, generating, and delivering in-house reports
Fortune 50 Telecommunications Company Our client's objective: For this project, our client’s objective was to have their full suite of...
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