Analyzing business traveler ‘stay behaviors’ for marketing opportunities
Worldwide Hospitality Corporation The client needed to understand their audience The client was unsure of the percentage of business...
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Oct 12, 20221 min read
Integrating social media in the contact center to improve customer experience
Fortune 50 Telecommunications Company The client's request A client tasked NorthStar with improving the accuracy of their Contact...
Oct 11, 20222 min read
Consulting for enterprise PMO for data & analytics and data science departments
Worldwide Hospitality Corporation Program & project management for data & analytics Our client was looking to NorthStar to provide a...
Oct 11, 20221 min read
Detailing technical steps needed to implement Citrix XenApp remote desktop
Public Transport Company Our client hired NorthStar to complete a migration of end-of-life Citrix infrastructure to current release....
Oct 11, 20221 min read
Project management services in support of corporate enterprise knowledge base implementation
Fortune 50 Telecommunications Company Project execution consulting & organizational change management: a phased approach For this...
Oct 11, 20221 min read
Data ingestion, ETL, and analytics for Customer Engagement Platform migration
Fortune 50 Telecommunications Company Summary of the request Our client was migrating to a new Customer Chat Platform (Nuance) and needed...
Oct 11, 20222 min read
Reimagining remote and virtual desktop to save time and money
Public Transport Company The request Our client’s major requirement was a VDI (virtual desktop infrastructure) solution to replace a...
Oct 11, 20221 min read
Generating reports from near real-time Contact Center call data
Fortune 50 Telecommunications Company Our history with the client We have been working with our Fortune 50 Telecommunications client...
Oct 11, 20221 min read
Creating, generating, and delivering in-house reports
Fortune 50 Telecommunications Company Our client's objective: For this project, our client’s objective was to have their full suite of...
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