Resources
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Performing Audit of Legal Disclaimers for Client's Dotcom Channel
Leading the execution of enterprise web accessibility initiative
Using Ethernet performance reporting to resolve data inconsistency, storage, and volume challenges
Measuring return on investment to extend successful programs and adjust lagging programs
Improving customer experience for our client’s end users and government regulators
Identifying high value non-loyalty customers for marketing campaigns to increase revenue
Evaluating and documenting user experience of national customer-facing interactive voice recognition
Requiring a big picture focus on resources, processes, data, culture, and customers
Leading the selection of superior customer service and features for a VoIP solution
Transforming a dated and limited website: From vendor evaluation to site launch
Supporting and coordinating our client’s OKR business process change