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Navigate the Complexities of Transformation and Change Business transformations take many shapes - digital, agile, cloud, technology,...
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Resources
Your resource hub to guide you on your strategy realization journey.
Oct 13, 20222 min read
Performing Audit of Legal Disclaimers for Client's Dotcom Channel
Fortune 50 Telecommunications Company The ability to market intangible services effectively to a mass audience is the goal of digital...
Oct 13, 20221 min read
Leading the execution of enterprise web accessibility initiative
Fortune 50 Telecommunications Company Confirming website accessibility for people with disabilities is critical and it is the law. For...
Oct 13, 20221 min read
Using Ethernet performance reporting to resolve data inconsistency, storage, and volume challenges
Fortune 50 Telecommunications Company With this Fortune 50 client, there were different tolerance levels for data transfers over the...
Oct 12, 20222 min read
Measuring return on investment to extend successful programs and adjust lagging programs
Fortune 50 Telecommunications Company An organizational change challenge A major telecommunications company sought assistance while...
Oct 12, 20222 min read
Improving customer experience for our client’s end users and government regulators
Fortune 50 Telecommunications Company A request to improve customer experience A major telecommunications company sought assistance to...
Oct 12, 20221 min read
Identifying high value non-loyalty customers for marketing campaigns to increase revenue
Worldwide Hospitality Corporation Client needed help increasing customer loyalty NorthStar was tasked with helping a large hospitality...
Oct 12, 20222 min read
Evaluating and documenting user experience of national customer-facing interactive voice recognition
Fortune 100 Telecommunications Company Summary A leading Fortune 500 Telecommunications corporation undergoing a multi‐billion dollar...
Oct 12, 20222 min read
Requiring a big picture focus on resources, processes, data, culture, and customers
Fortune 50 Telecommunications Company A Fortune 50 communications client was experiencing a rise in customer escalations directly related...
Oct 12, 20221 min read
Leading the selection of superior customer service and features for a VoIP solution
Multi-facility Medical Rehabilitation and Imaging Company The request A multi-facility Medical Rehabilitation and Imaging company was...
Oct 11, 20222 min read
Transforming a dated and limited website: From vendor evaluation to site launch
Leading Non-Profit Healthcare Organization Tell me about the client Our client is a healthcare organization consisting of three hospitals...
Oct 11, 20222 min read
Supporting and coordinating our client’s OKR business process change
Fortune 50 Telecommunications Company What the client asked for NorthStar is providing talent services to our client’s streaming apps...
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