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Resources
Your resource hub to guide you on your strategy realization journey.
Lowering data ingestion cost for our client
Fortune 50 Telecommunications Company NorthStar provided Fortune 50 telecommunications and media company with Big Data and Analytics...
Oct 12, 20222 min read
Advising and leading our client’s IoT platform team planning session
Fortune 50 Telecommunications Company The client's challenge Our client wanted to spin up a new platform to support all of the upstream...
Oct 12, 20222 min read
Saving a multi-million investment with a “one CMS, one site” strategy
Fortune 50 Telecommunications Company The request for help A global media and technology company's Digital Center of Excellence chose...
Oct 12, 20222 min read
Using social media influencers to guide campaign development and execution & performance reporting
Worldwide Hospitality Corporation Our media agency client was working with a global hospitality brand looking to use social media...
Oct 12, 20222 min read
Identifying issues within website and digital assets
Worldwide Hospitality Corporation NorthStar resolves significant customer problems for our client A leading hospitality company was...
Oct 12, 20221 min read
Identifying high value non-loyalty customers for marketing campaigns to increase revenue
Worldwide Hospitality Corporation Client needed help increasing customer loyalty NorthStar was tasked with helping a large hospitality...
Oct 12, 20221 min read
Performing business process engineering and gap analysis to support organizational change
Travel Technology Company (Largest Global Distribution Systems Provider for Air Bookings) The business problem The Utilities Division of...
Oct 12, 20221 min read
Increasing report acceptance through data analysis and visualization
Worldwide Hospitality Corporation A case study in business intelligence Our large hospitality client came to NorthStar with challenges...
Oct 12, 20221 min read
Evaluating and documenting user experience of national customer-facing interactive voice recognition
Fortune 100 Telecommunications Company Summary A leading Fortune 500 Telecommunications corporation undergoing a multi‐billion dollar...
Oct 12, 20222 min read
Analyzing business traveler ‘stay behaviors’ for marketing opportunities
Worldwide Hospitality Corporation The client needed to understand their audience The client was unsure of the percentage of business...
Oct 12, 20221 min read
Requiring a big picture focus on resources, processes, data, culture, and customers
Fortune 50 Telecommunications Company A Fortune 50 communications client was experiencing a rise in customer escalations directly related...
Oct 12, 20222 min read
Leading the selection of superior customer service and features for a VoIP solution
Multi-facility Medical Rehabilitation and Imaging Company The request A multi-facility Medical Rehabilitation and Imaging company was...
Oct 12, 20221 min read
Integrating social media in the contact center to improve customer experience
Fortune 50 Telecommunications Company The client's request A client tasked NorthStar with improving the accuracy of their Contact...
Oct 12, 20221 min read
Transforming a dated and limited website: From vendor evaluation to site launch
Leading Non-Profit Healthcare Organization Tell me about the client Our client is a healthcare organization consisting of three hospitals...
Oct 11, 20222 min read
Consulting for enterprise PMO for data & analytics and data science departments
Worldwide Hospitality Corporation Program & project management for data & analytics Our client was looking to NorthStar to provide a...
Oct 11, 20222 min read
Providing big data and data science talent to detect and address anomalies
Fortune 50 Telecommunications Company Unusual network activity was a challenge for our client NorthStar provided our client with big data...
Oct 11, 20222 min read
Detailing technical steps needed to implement Citrix XenApp remote desktop
Public Transport Company Our client hired NorthStar to complete a migration of end-of-life Citrix infrastructure to current release....
Oct 11, 20221 min read
Project management services in support of corporate enterprise knowledge base implementation
Fortune 50 Telecommunications Company Project execution consulting & organizational change management: a phased approach For this...
Oct 11, 20221 min read
Supporting and coordinating our client’s OKR business process change
Fortune 50 Telecommunications Company What the client asked for NorthStar is providing talent services to our client’s streaming apps...
Oct 11, 20222 min read
Data ingestion, ETL, and analytics for Customer Engagement Platform migration
Fortune 50 Telecommunications Company Summary of the request Our client was migrating to a new Customer Chat Platform (Nuance) and needed...
Oct 11, 20221 min read
Reimagining remote and virtual desktop to save time and money
Public Transport Company The request Our client’s major requirement was a VDI (virtual desktop infrastructure) solution to replace a...
Oct 11, 20222 min read
Generating reports from near real-time Contact Center call data
Fortune 50 Telecommunications Company Our history with the client We have been working with our Fortune 50 Telecommunications client...
Oct 11, 20221 min read
Creating, generating, and delivering in-house reports
Fortune 50 Telecommunications Company Our client's objective: For this project, our client’s objective was to have their full suite of...
Oct 11, 20221 min read
Hashtag Sports 2021 Virtual Event
Watch former NorthStar's Social Media Intelligence Lead, Frank Gregory, walk through an analysis of the 2021 Women's College Basketball...
Jun 15, 20221 min read
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