Fortune 50 Telecommunications Company
Our client was facing a common challenge where their employees had too much work to do and not enough time or resources to do it. These employees were faced with too many competing priorities and demands as well as a lack of proper tools which caused their productivity and efficiency to decline. To solve this challenge, NorthStar personnel both collaborated with the client and their staff as well as communicated and shared information with each other to identify quick wins and additional value.
To resolve a productivity issue, a NorthStar Product Manager identified an application that was developed by a NorthStar peer for a purpose that could be retrofitted for the client’s web content production team. The work to take this software and modify it took a fraction of the time compared to developing a fresh solution.
NorthStar also evaluated our client's manual processes. One of their employees was manually digging through thousands of files to find and replace a single piece of code. A NorthStar Business Analyst overheard the challenge and identified a reporting tool that would help find all of the files that needed editing in a matter of minutes. In this case, there was a 50% reduction in the amount of time it took perform this task. In addition, the tool identified by NorthStar allowed them to pinpoint a host of other applications for the reporting tool that significantly reduced the level of effort in other routine tasks.
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