Achieving business results with effective technology management

Achieving business results with effective technology management

Technology is the base of operations for how companies function and grow which means it drives your business from core capabilities to innovation and from employee experience to customer experience. Create a competitive advantage by getting your people and technologies working together.

Technology Management

Optimizing technology to support our clients' strategies

Ready to engage our technology management capabilities in your organization? 

Let's Work Together

Critical these days is not only the assurance that your team can work remotely, they have to operate remotely.  This means more than video meetings.  It means a distributed work environment with secure and stable infrastructure, network, tools, and other supports for people and business.

Successful technology management requires an evaluation, not only of the technical landscape, but takes a holistic view of people, culture, strategies, and goals. 

  • What are your current technology-related challenges?
  • Have you identified the root cause, rather than symptom, of current problems?
  • What is your expected growth over the next year?  Next 5 years?  How much do you expect to scale?
  • Are you confident you are taking the right steps and proceeding down the right path for a secure future?

Solutions we offer

Build & enhance technology solutions

With NorthStar's technology solutions, we will analyze your current infrastructure and then determine the right-size approach for storage, memory, computer power, & network for you future needs.  We will also establish the end goals to ensure the solutions are accurate.

Read about our Telecom & Cloud Solutions

Virtualizing applications & desktops

For our many integration projects, we are able to extend current capabilities including remote delivery, integrate the current infrastructure into cloud or DaaS deployments, and integrate antivirus & anti malware to desktops.

Technology selection & implementation

NorthStar will help you determine the optimal technologies for your networks, people, & culture.  We collaboratively utilize our deep partnership network to identify solutions that match a company's need and are also practical and economical.

Read about our Partnership Network

Staffing support

Provide highly skilled personnel matched for your specific project.  Our exprts can help manage new or changing staffing needs, skill needs, & fill in skills gaps.  As well, we are able to train & support in-house personnel.

Read about our Talent Management

Excelling on a recent virtualization application & desktop project

Our expert Citrix team completed a complex project for a top client.  

Benefits our client realized 

  • Access for employees regardless of location
  • Remote, secure data storage 
  • Increase in security through encryption & central management
  • Maintenance of uniform controls & governance
  • Integration with cloud & other technologies
  • Streamlined desktop support to reduce support costs

Results of our work

View All
    • Execution & Delivery
    • Technology Management

    Public Transport Company

    Reimagining remote and virtual desktop to save time and money

    The request

    Our client’s major requirement was a VDI (virtual desktop infrastructure) solution to replace a shared Citrix desktop which, although working fine for several users, was not sufficiently secure or robust enough to handle up to 300 users.  The client also requested this deployment be based on Windows 10. 

    Solution and results

    NorthStar’s Citrix architects built and configured a Windows 10 VM (virtual machine) to the client’s specs with their necessary applications and configurations including Office 365.  NorthStar consultants completed this deployment in several rounds; first with a pilot group of 10 users to evaluate and test this new desktop solution.  With feedback and exhaustive testing, another deployment was completed.  The users encountered no issues with accessing their home drives or applications, such as Outlook, as well as all other network functionality. 

    Many issues that had plagued the old Citrix farm, such as applications requiring audio or video replay, could be accessed on a per user basis on their own VMs.  The VDIs were then rolled out to the users on an as needed basis.

    The NorthStar approach

    When a customer asks NorthStar for a solution, we make sure that we are addressing the base issue, and not just band-aiding a symptom.  When a client tells us that an application does not work in their existing infrastructure, we approach the situation from a new and inquisitive point of view. 

    By using this approach, this client was able to save tremendous amounts of time and effort.  Instead of having to sneaker-net applications and configurations to individual users and laptops throughout the organization, users were able to utilize Citrix storefront, a familiar web portal, to get the applications they need to do their job quickly and efficiently.

    • Execution & Delivery
    • Technology Management

    Public Transport Company

    Detailing technical steps needed to implement Citrix XenApp remote desktop

    Our client hired NorthStar to complete a migration of end-of-life Citrix infrastructure to current release. 

    Project goal

    The goal of this project was to create a new Citrix farm/XenApp 7 running on a mix of Windows Server 2016 and Windows Server 2012R2 hosts.  Windows Server 2016 was to be used for Citrix management and infrastructure servers, and Windows Server 2012R2 hosts for remote desktop servers.  All existing applications published on both of the existing server farms had to be migrated to the new farm, accessible by clients running Wyse ThinOS and PCs running Windows 7 and Windows 10.

    Step-by-step

    • Performed extensive due diligence on current deployment
    • Formulated plan for new build based on the current state report
    • Worked with corporate security to implement secure external access
    • Built all new core infrastructure components for Citrix deployment including Broker, License, provisioning services, SQL databases, and storefront
    • Introduced new technology to deploy Applications and Desktops
    • Built new master disk images for application deployment
    • Installed applications and necessary poor infrastructure components
    • Created RDS (remote desktop service) servers in PVS (provisioning services) and deployed applications while retiring the old Citrix versions
    • Implemented Windows 10 VDI (virtual desktop infrastructure) via Citrix
    • Trained steady state IT personnel and helpdesk personnel

    The NorthStar approach

    A major strength of NorthStar Solutions Group is our experience in dealing with multiple clients, having multiple different deployment options and, in each engagement, we bring this experience to the table. 

    • Customer Experience Improvement
    • Technology Management
    • Telecom & Cloud Solutions

    Multi-facility Medical Rehabilitation and Imaging Company

    Leading the selection of superior customer service and features for a VoIP solution

    The request

    A multi-facility Medical Rehabilitation and Imaging company was approaching the end of contract with its existing Business VoIP provider.  They were not happy with the quality and the customer service of their current provider and asked NorthStar for assistance in coming up with a new solution.

    NorthStar assessed the current state, worked with company leadership to understand pain points and future state requirements, determined the conceptual design for the new system, worked with its partner network of VoIP/UCaaS/CCaaS providers to select the best match provider, helped negotiate the terms and conditions to include better SLA terms, and assisted in the implementation process.

    The NorthStar solution

    As a direct result of leveraging NorthStar as its Business Technology Solutions Advisor, the client got a higher-quality solution, better tailored to their individual requirements with an award-winning support model and a better overall price.

    • Execution & Delivery
    • Technology Management

    Public Transport Company

    Application migration of Citrix Server environment due to EOL & age of existing systems

    The request

    Our client engaged NorthStar to provide Citrix/XenApp consulting and engineering services in support of their Citrix Server Farm migration and upgrade project.

    The challenge

    One of their biggest concerns with the migration project was how the legacy applications would function in a new Citrix deployment.  They had old government apps on old versions, including Microsoft Access and homegrown databases, as well as limited financial resources. 

    What we did

    • NorthStar mitigated this concern by performing extensive testing, working with the developers in-house, the business units that actively used the application, and the vendor when necessary. 
    • Implemented a comprehensive communications plan to ensure involvement by stakeholders and end users.
    • Involved the corporate security team to the project to ensure proper regulations were followed.
    • Led iterative testing to ensure accuracy. 
    • Implemented installation modifications and PowerShell scripts where needed. 
    • Built new versions and deployments to resolve all technical issues.

    Benefits

    Our client received a tailored solution based on our Citrix migration and upgrade best practices.  While parts of the migration went smoothly, some unexpected issues arose.  In those cases, the client benefitted from a NorthStar team committed to resolving all issues, even providing enhancements where needed.  At the project’s close, the upgraded Citrix environment was more functional and useful than expected.

block.header

Our team wants to hear from you

NorthStar Solutions Group is pleased to operate as a virtual company, enabling our team of professionals to help you wherever you are. We are dedicated to supporting your needs and to delivering on your goals.