Program Management Consulting & Project Management Solutions | Strategy Execution Solutions | NorthStar Solutions Group
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Smart & effective program management consulting services & project management solutions

NorthStar's project experts have been delivering program management consulting services and project management solutions since 2004. Our approach regards program management and project management as a strategy execution function. Each project is a mission that requires adept planning and sharp execution.

Program & Project Management

Forward-thinking project leaders drive & deliver business results

Ready to engage our program and project management solutions in your organization? 

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Given the new work from anywhere paradigm, the role of program and project management consultants is more critical than ever.  Companies that want to realize their objectives and goals, recover from negative impacts of the pandemic, and build innovative solutions will depend more heavily on project management consultants who can think strategically and flexibly.

  • What are the challenges your projects are facing today?  
  • Are your projects aligned with your company strategies?
  • Do you have a clear understanding of how dependencies and assumptions impact project milestones and cost?
  • Are there recurring issues with people, projects, or culture that are getting in the way of successful project execution?

Read program & project management thought leadership

Project service solutions we offer

Important project initiatives require dedicated leadership.  NorthStar program and project management consultants possess experience, skill, and ingenuity.  We recognize that the success of programs and projects has much more to do with the project leader's ability to be adaptable and responsive than their need to follow formal, doctrinally-aligned practices.  Our most common project management solutions include:

Execution & Delivery

  • Program & project leadership
  • Understand business needs and current state to create a comprehensive action plan
  • Execute on your business strategy
  • Build functional & effective ePMO/PMO
  • See all plans through to successful delivery

Consulting Services

  • Dedicate full-time supplementary resources to an existing program and project management team
  • Act as extension of your team

Advisory

  • Perform in-depth evaluation of projact challenges
  • Address organizational expectations and disciplines
  • Provide advice for establishing necessary processes and frameworks
  • Offer guidance on coordinating with other teams within and outside of an organization  

Tools & Technologies

  • Manage selection process, develop criteria, process responses
  • Make recommendations 
  • Implement the solution & ensure your organization can support it

Not your average program & project management

There’s a joke that goes: “How many project managers does it take to change a lightbulb?”  The answer: “Trick question. They can't actually do anything. But they can record what percentage is complete.”

Traditional program and project managers are sometimes considered ticket takers or box checkers.  In other companies, project managers only provide weekly status and follow up with individuals on their project team to track % complete.  This is the opposite of how NorthStar program and project management consultants approach the discipline.

To highlight our ability to drive and own the delivery of programs & projects, we call ourselves project leaders rather than project managers.

Benefits your company will gain from working with us

  • Healthy communication & collaboration at all levels 
  • Clear understanding of project health & project controls
  • Information for timely decision making
  • Timely ROI insights, alignment of project with budget & cost
  • Defined and measured company strategies and goals
  • Functional & documented operational processes
  • Successfully executed projects delivered on time
  • Methods & resources for measuring on-going support 

Key qualities our program & project execution experts exhibit

Woman leading collaborative video call

  • Treat projects as missions and do what it takes to achieve them 
  • Lead the project, build a team, assess new information, and modify as needed
  • Define and implement realistic plans and processes, standardize and leverage only workable methodologies
  • Take unapologetic ownership and run interference when the project requires it 
  • Step in when the project and team needs it, and balance the operational with the tactical

 

The strategy and vision of most organizations are linked to the execution of projects. To meet those expectations, organizations need to have a strong level of project management discipline and capability.

— Michelle Carnot, PMP

Project Manager, NorthStar Solutions Group, Philadelphia, PA

Balancing project management with flexibility for real life

Our experienced project management consultants balance the traditional project management pillars of time, budget, and scope with the goals your organization is trying to achieve.  We first help your team implement its project strategy with resources, tools, and vendors, and then provide guidance using proven strategies for maintenance and upkeep. 

The experts at NorthStar will work hand-in-hand with you to achieve the best results for your organization.

Results of our work

View All
    • Customer Experience Improvement
    • Product Management
    • Program & Project Management

    NorthStar Solutions Group

    Transforming our own northstarsg.com website

    We were so excited to launch our new website

    In June 2020, NorthStar Solutions Group launched our new website.  The new site portrays our brand exactly how we want to, has a cutting edge look and feel, and provides a platform for our whole team to raise awareness of the huge value that we can provide as a business solutions company.  Features supporting the site include testimonials, results, photos, and bios of our whole team.  We also express our corporate values and our corporate social responsibilities.

    How we pulled it off

    Updating the site had been on our company's radar for close to a full year.  Once we committed to clearing the cycles of time and resources, we followed these best practices.

    • Program & project management: Allowed time to structure the information architecture in a way that best presented us and our philosophy that was also primed for growth.  Established twice-weekly meetings with our design team to build iteratively.  Being able to direct the development team in real-time led to a more efficient and exacting experience.
    • Organizational change management: Communicated with the team at the start of the project to let them know our status and set expectations.  Since results (case studies) and testimonials were an important part of the site, we made sure everyone was prepared to share this information and help them along if needed.  
    • Operations management: Created a Brand Guide and established a post-deployment playbook for on-going maintenance tasks.

    Measurable benefits

    • With the right processes and team in place, we defined the structure, wrote the content, and deployed within 3 months
    • Increased web traffic roughly 250% in the first month
    • Saw a reduced bounce rate reduced by 11.57% in the first month
    • After 6 months, increased total time in pages from 1:18 to 1:58 (min:sec)
    • Created a process for prospective hires who submitted their resumes to receive an automated response that enabled us to grow our employee candidate pipeline by 50%
    • Had one of our top partners say "This looks like a Fortune 100 website"
    • Business Process Management
    • Customer Experience Improvement
    • Program & Project Management
    • Talent Management

    Fortune 50 Telecommunications Company

    Supporting and coordinating our client’s OKR business process change

    What the client asked for

    NorthStar is providing talent services to our client’s streaming apps team to support and coordinate their Operational Key Result (OKR) business initiative for 8-10 teams.  Our client was looking to focus the effort of their Stream App group on work that would have a proven and measurable result for their customers.  Previously, there was no clear way of correlating the work done directly to customer value.  

    How we approached it

    With NorthStar talent as the supporting Program Manager and Coach, we built a working partnership between Product Owners, Developers, QA, and Operations Support to define and clarify the most important needs for stream customers.  These needs were targeted as the group's objectives.  Capturing these needs and determining how to quantify them into Key Results (KRs) was a major mindset shift for the group.  With NorthStar guidance, the teams had to decide what would best help "move the needle" for their customers for the targeted areas.  Capturing, ranking, and measuring the projects with this focus in mind was a new challenge for the teams.

    How the mindset shift helped meet the goals

    With the help of NorthStar, our client reached several industry goals. All of the new teams were able to create concrete goals (objectives), with supporting metrics (key results) to build towards those goals.  The teams were able to prioritize and focus on projects related to these goals.  NorthStar has expanded their support of this effort to two additional areas and continues to lead and manage the implementation of projects focused on our client's objectives. 

    • Execution & Delivery
    • Organizational Change Management
    • Program & Project Management

    Fortune 50 Telecommunications Company

    Providing project management services in support of corporate enterprise knowledge base implementation

    Project execution consulting & organizational change management: a phased approach 

    For this Salesforce knowledge base migration project, NorthStar provided project execution consulting as well as organizational change management for our client's Contact Center.  Project activities consisted of providing overall project management such as defining and planning the schedule, building logs for changes, risks, issues, and building communication plans.  For the organization change work, we supported the resource, process and technology integration of multiple corporate, market, and vendor stakeholder groups.

    The project was split into phases; phase 1 included initial application set-up & configuration and infrastructure set-up, establishing national & initial market application architecture, and conducting knowledge transfer from vendor professional services.  

    Phase 2 included execution, control, and project close.  As a team who values strategy execution, our role in this phase included not only a successful knowledge base migration but planning for post-deployment maintenance.  Change control was also managed by NorthStar and in combination with sound risk monitoring, decisive mitigation actions and artful action and issue management, the project was delivered on time and to the agreed requirements.  Lessons learned capture and project continuity documentation were part of the seamless closure activities. 

     

    • Data & Analytics
    • Execution & Delivery
    • Program & Project Management
    • Talent Management

    Worldwide Hospitality Corporation

    Consulting for enterprise PMO for data & analytics and data science departments

    Program & project management for data & analytics

    Our client was looking to NorthStar to provide a number of services; one of which was to provide program and project management for strategic projects within the PMO.  As data & analytics was a new department with in-flight strategic projects, NorthStar was required to balance the development and delivery of active projects with the establishment of functional organizational and engagement models. 

    Assessment & prioritization

    NorthStar assessed in-progress projects and then prioritized building frameworks and processes to match that work so that anything new was immediately relevant and actionable.  Any document or process created and implemented by NorthStar was usable and related to an in-flight project.  For example, NorthStar noticed the Data Science team had in-flight projects but was not integrated into the strategic projects effort.  A NorthStar senior project manager worked with the Data Science VP to plan for the adoption of the project management’s organizational and engagement models.  

    Roadmaps & timelines

    After a thorough analysis, NorthStar created a functional Data Science roadmap built out 24 months by month and quarter with resource assignments and gaps identified, as well as organized the team’s existing work portfolio of forecasts and models and created program governance and engagement processes.  Data science projects were not delayed during this time, and subsequently, the team was able to function more efficiently.  To further integrate data science into data & analytics, NorthStar created and defined an AI Council which helped data scientists better understand business questions and gave business teams a greater appreciation of what Data Science could do.  The AI Council provided a means for the hospitality company to turn data insights into actionable results. 

    Meeting success criteria

    The success of the AI Council came out of the intersection of program management and data science. Through our client’s data & analytics PMO, NorthStar delivered 10+ strategic projects covering many functional areas – sales, marketing, Cloud, IT, DevOps, HR.  Additionally, the data science team delivered 6 projects in 1Q2020. NorthStar focused on how the program and project management strategy could provide a benefit to the teams rather than being simply a reporting and statusing team.  Another benefit was more alignment within departments in the Data & Analytics team and the larger organization.

What our clients say about us

System Director, Digital Marketing

Multi-Billion Dollar Regional Health System

"I recommend NorthStar without reservation. NorthStar has provided digital / website project management for our system for over two years, first for a major website migration to Sitecore then for more than 10 follow-on projects. Their team’s professionalism, responsiveness, efficiency and ability to help us hit all of our project dates on time and within budget are keys to our system’s success."

Senior Director, Data Science

Worldwide Hospitality Corporation

"I am grateful to have worked with NorthStar to obtain a consultant. We began our partnership with NorthStar by obtaining a Project Manager to manage our first Data Science global project, a cross-functional project with multiple stakeholders, from Company Executive Committee to Software Developers. She helped navigate difficult circumstances and delicate conversations and drove project to successful completion, on time and on budget. Following the project’s success, she directly engaged in subsequent Data Science initiatives, expanding her roles to manage Data Science portfolio and be a key partner in defining Data Science long term strategy."

Manager, Business Services

Fortune 50 Telecommunications Company

“With a high quantity of work, rapid changes, and a matrixed partnered/managed environment, we require highly competent consultants who can quickly and easily adapt to changing project demands with little to no training. NorthStar has consistently provided top quality consultants, especially in the business analyst/agile product management space. Consultants that I’ve worked with have proven to be highly trained in business analyst best practices and can operate with a high degree of autonomy. Currently, most of my team is comprised of NorthStar consultants, all of whom have been a genuine pleasure to work with.”

Director, Advanced Analytics

Worldwide Hospitality Corporation

"In our industry, we depend on complex data-driven products to provide value to the firm and its customers. Many of today’s data-driven projects – like building an enterprise model management platform - require a carefully thought-out and executed project plan. NorthStar’s consultants have regularly provided us with the technical and managerial expertise to navigate these projects. And, it’s not just because they’re good project managers. They know how to navigate large, complex businesses in an effort to better-integrate the overall value of the project (and its people) into the business."

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