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Smart & effective program management consulting services & project management solutions

NorthStar's project experts have been delivering program management consulting services and project management solutions since 2004. Our approach regards program management and project management as a strategy execution function. Each project is a mission that requires adept planning and sharp execution.

Program & Project Management

Forward-thinking project leaders drive & deliver business results

Ready to engage our program management solutions and project management solutions in your organization? 

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Given the new work from anywhere paradigm, the role of program and project management consultants is more critical than ever.  Companies that want to realize their objectives and goals, recover from negative impacts of the pandemic, and build innovative solutions will depend more heavily on project management experts who can think strategically and flexibly.

  • What are the challenges your projects are facing today?  
  • Are your projects aligned with your company strategies?
  • Do you have a clear understanding of how dependencies and assumptions impact project milestones and cost?
  • Are there recurring issues with people, projects, or culture that are getting in the way of successful project execution?

Read program & project management thought leadership

We provide project management solutions - Think of it as project management as a service!

Important project initiatives require dedicated leadership.  NorthStar program and project management consultants possess experience, skill, and ingenuity.  We recognize that the success of programs and projects has much more to do with the project leader's ability to be adaptable and responsive than their need to follow formal, doctrinally-aligned practices.  Our most common project management solutions include:

Execution & Delivery

  • Program & project leadership
  • Understand business needs and current state to create a comprehensive action plan
  • Execute on your business strategy
  • Build functional & effective ePMO/PMO
  • See all plans through to successful delivery

Consulting Services

  • Dedicate full-time supplementary resources to an existing program and project management team
  • Act as extension of your team


  • Perform in-depth evaluation of projact challenges
  • Address organizational expectations and disciplines
  • Provide advice for establishing necessary processes and frameworks
  • Offer guidance on coordinating with other teams within and outside of an organization  

Tools & Technologies

  • Manage selection process, develop criteria, process responses
  • Make recommendations 
  • Implement the solution & ensure your organization can support it

The benefits of working with us

  • Healthy communication & collaboration at all levels 
  • Clear understanding of project health & project controls
  • Information for timely decision making
  • Timely ROI insights, alignment of project with budget & cost
  • Defined and measured company strategies and goals
  • Functional & documented operational processes
  • Successfully executed projects delivered on time
  • Methods & resources for measuring on-going support 


Need Help With Project Management? Send us a note.

The strategy and vision of most organizations are linked to the execution of projects. To meet those expectations, organizations need to have a strong level of project management discipline and capability.

— Michelle Carnot, PMP

Project Manager, NorthStar Solutions Group, Philadelphia, PA

Not your average program & project management

There’s a joke that goes: “How many project managers does it take to change a lightbulb?”  The answer: “Trick question. They can't actually do anything. But they can record what percentage is complete.”

Traditional program and project managers are sometimes considered ticket takers or box checkers.  In other companies, project managers only provide weekly status and follow up with individuals on their project team to track % complete.  This is the opposite of how NorthStar program and project management consultants approach the discipline.

To highlight our ability to drive and own the delivery of programs & projects, we call ourselves project leaders rather than project managers.


Key qualities our program & project execution experts exhibit

Woman leading collaborative video call

  • Treat projects as missions and do what it takes to achieve them 
  • Lead the project, build a team, assess new information, and modify as needed
  • Define and implement realistic plans and processes, standardize and leverage only workable methodologies
  • Take unapologetic ownership and run interference when the project requires it 
  • Step in when the project and team needs it, and balance the operational with the tactical

Balancing project management with flexibility for real life

Our experienced project management consultants balance the traditional project management pillars of time, budget, and scope with the goals your organization is trying to achieve.  We first help your team implement its project strategy with resources, tools, and vendors, and then provide guidance using proven strategies for maintenance and upkeep. 

The experts at NorthStar will work hand-in-hand with you to achieve the best results for your organization.

Results of our work

View All
    • Business Process Management
    • Customer Experience Improvement
    • Program & Project Management
    • Talent Management

    Fortune 50 Telecommunications Company

    Supporting and coordinating our client’s OKR business process change

    What the client asked for

    NorthStar is providing talent services to our client’s streaming apps team to support and coordinate their Operational Key Result (OKR) business initiative for 8-10 teams.  Our client was looking to focus the effort of their Stream App group on work that would have a proven and measurable result for their customers.  Previously, there was no clear way of correlating the work done directly to customer value.  

    How we approached it

    With NorthStar talent as the supporting Program Manager and Coach, we built a working partnership between Product Owners, Developers, QA, and Operations Support to define and clarify the most important needs for stream customers.  These needs were targeted as the group's objectives.  Capturing these needs and determining how to quantify them into Key Results (KRs) was a major mindset shift for the group.  With NorthStar guidance, the teams had to decide what would best help "move the needle" for their customers for the targeted areas.  Capturing, ranking, and measuring the projects with this focus in mind was a new challenge for the teams.

    How the mindset shift helped meet the goals

    With the help of NorthStar, our client reached several industry goals. All of the new teams were able to create concrete goals (objectives), with supporting metrics (key results) to build towards those goals.  The teams were able to prioritize and focus on projects related to these goals.  NorthStar has expanded their support of this effort to two additional areas and continues to lead and manage the implementation of projects focused on our client's objectives. 

    • Execution & Delivery
    • Organizational Change Management
    • Program & Project Management

    Fortune 50 Telecommunications Company

    Providing project management services in support of corporate enterprise knowledge base implementation

    Project execution consulting & organizational change management: a phased approach 

    For this Salesforce knowledge base migration project, NorthStar provided project execution consulting as well as organizational change management for our client's Contact Center.  Project activities consisted of providing overall project management such as defining and planning the schedule, building logs for changes, risks, issues, and building communication plans.  For the organization change work, we supported the resource, process and technology integration of multiple corporate, market, and vendor stakeholder groups.

    The project was split into phases; phase 1 included initial application set-up & configuration and infrastructure set-up, establishing national & initial market application architecture, and conducting knowledge transfer from vendor professional services.  

    Phase 2 included execution, control, and project close.  As a team who values strategy execution, our role in this phase included not only a successful knowledge base migration but planning for post-deployment maintenance.  Change control was also managed by NorthStar and in combination with sound risk monitoring, decisive mitigation actions and artful action and issue management, the project was delivered on time and to the agreed requirements.  Lessons learned capture and project continuity documentation were part of the seamless closure activities. 


    • Data & Analytics
    • Execution & Delivery
    • Program & Project Management
    • Talent Management

    Worldwide Hospitality Corporation

    Consulting for enterprise PMO for data & analytics and data science departments

    Program & project management for data & analytics

    Our client was looking to NorthStar to provide a number of services; one of which was to provide program and project management for strategic projects within the PMO.  As data & analytics was a new department with in-flight strategic projects, NorthStar was required to balance the development and delivery of active projects with the establishment of functional organizational and engagement models. 

    Assessment & prioritization

    NorthStar assessed in-progress projects and then prioritized building frameworks and processes to match that work so that anything new was immediately relevant and actionable.  Any document or process created and implemented by NorthStar was usable and related to an in-flight project.  For example, NorthStar noticed the Data Science team had in-flight projects but was not integrated into the strategic projects effort.  A NorthStar senior project manager worked with the Data Science VP to plan for the adoption of the project management’s organizational and engagement models.  

    Roadmaps & timelines

    After a thorough analysis, NorthStar created a functional Data Science roadmap built out 24 months by month and quarter with resource assignments and gaps identified, as well as organized the team’s existing work portfolio of forecasts and models and created program governance and engagement processes.  Data science projects were not delayed during this time, and subsequently, the team was able to function more efficiently.  To further integrate data science into data & analytics, NorthStar created and defined an AI Council which helped data scientists better understand business questions and gave business teams a greater appreciation of what Data Science could do.  The AI Council provided a means for the hospitality company to turn data insights into actionable results. 

    Meeting success criteria

    The success of the AI Council came out of the intersection of program management and data science. Through our client’s data & analytics PMO, NorthStar delivered 10+ strategic projects covering many functional areas – sales, marketing, Cloud, IT, DevOps, HR.  Additionally, the data science team delivered 6 projects in 1Q2020. NorthStar focused on how the program and project management strategy could provide a benefit to the teams rather than being simply a reporting and statusing team.  Another benefit was more alignment within departments in the Data & Analytics team and the larger organization.

    • Advisory Services
    • Customer Experience Improvement
    • E-Commerce & Digital Operations
    • Program & Project Management

    Leading Non-Profit Healthcare Organization

    Transforming a dated and limited website: From vendor evaluation to site launch

    Tell me about the client

    Our client is a healthcare organization consisting of three hospitals providing a variety of primary and specialty physician services. NorthStar is providing B2B professional services to our client’s Marketing organization to lead and manage their website redesign initiative through various project phases. They were looking to replace their existing websites with a fresh, modern, unified web experience that highlights their unique brand, improves the user experience and delivers measurable results in terms of expanded opportunities to recruit patients, physicians and partners through improved content and online services. 

    How did NorthStar approach the challenge?

    Phase 1: Evaluation

    1. Captured all of the business drivers from the physician, marketing, and information technology perspectives and ensure alignment amongst all project stakeholders. We knew this would be the key to ensure a clear understanding of the priorities that would guide the discovery and vendor selection process as well as forecast the project initiation timeline for the successful redesign.
    2. Led the effort in determining the evaluation criteria for vendors, building scoring models, assessing functional requirements, and conducting technical analysis of a variety of content management and provider management platforms.
    3. Produced a comprehensive analysis of alternatives looking at key metrics to help inform our client of the most technologically sound and affordable options. 

    Phase 2: Implementation

    1. Guided the implementation of a fresh, modern, unified website that improved the user experience and delivered measurable results in terms of expanded opportunities to recruit patients, physicians and partners through improved content and online services.
    2. Led the implementation effort for our client to successfully deploy a consumer-facing provider search and online scheduling toll for both in-person appointments and virtual visits.
    3. Led the implementation of the provider search and match capability for our client's Access Center, empowering agents with intuitive provider search and match as well as access to provider group data in one centralized system.

    Tell me about the goals & milestones that were achieved

    Phase 1: Evaluation

    • Leveraged NorthStar’s rigorous analysis and chose to proceed with NorthStar’s recommended vendors to execute the website redesign.  
    • NorthStar guided our client through the procurement process building design documentation and process/data flows in order to enable a smooth transition to project initiation. 
    • With the help of contracted talent for both content management system and provider management system vendors, we initiated the website redesign project. 

    Phase 2: Implementation

    • Important goal achieved: over 50% of the bookings made on the website are now from new patients.
    • Access center provides faster responses to patients seeking care with the use of more centralized provider management system.
    • The newly deployed website and provider management platform are key contributors to increased patient acquisition and retention.
    • New website design had significant analytics improvements giving visibility to consumer search behavior, care selection, and appointment bookings.

    What happens now?

    NorthStar continues to lead and manage on-going support for the website as well as vendor coordination, integration management, operational strategic planning, risk mitigation, and change management oversight.

What our clients say about us

System Director, Digital Marketing

Multi-Billion Dollar Regional Health System

"I recommend NorthStar without reservation. NorthStar has provided digital / website project management for our system for over two years, first for a major website migration to Sitecore then for more than 10 follow-on projects. Their team’s professionalism, responsiveness, efficiency and ability to help us hit all of our project dates on time and within budget are keys to our system’s success."

Senior Director, Data Science

Worldwide Hospitality Corporation

"I am grateful to have worked with NorthStar to obtain a consultant. We began our partnership with NorthStar by obtaining a Project Manager to manage our first Data Science global project, a cross-functional project with multiple stakeholders, from Company Executive Committee to Software Developers. She helped navigate difficult circumstances and delicate conversations and drove project to successful completion, on time and on budget. Following the project’s success, she directly engaged in subsequent Data Science initiatives, expanding her roles to manage Data Science portfolio and be a key partner in defining Data Science long term strategy."

Manager, Business Services

Fortune 50 Telecommunications Company

“With a high quantity of work, rapid changes, and a matrixed partnered/managed environment, we require highly competent consultants who can quickly and easily adapt to changing project demands with little to no training. NorthStar has consistently provided top quality consultants, especially in the business analyst/agile product management space. Consultants that I’ve worked with have proven to be highly trained in business analyst best practices and can operate with a high degree of autonomy. Currently, most of my team is comprised of NorthStar consultants, all of whom have been a genuine pleasure to work with.”

Director, Advanced Analytics

Worldwide Hospitality Corporation

"In our industry, we depend on complex data-driven products to provide value to the firm and its customers. Many of today’s data-driven projects – like building an enterprise model management platform - require a carefully thought-out and executed project plan. NorthStar’s consultants have regularly provided us with the technical and managerial expertise to navigate these projects. And, it’s not just because they’re good project managers. They know how to navigate large, complex businesses in an effort to better-integrate the overall value of the project (and its people) into the business."


We want to help you!

NorthStar Solutions Group is pleased to operate as a virtual company, enabling our team of professionals to help you wherever you are. We are dedicated to supporting your needs and to delivering on your goals.